The latest News and Information on IT Service Management, Service Desk and related technologies.
Managing client expectations is an essential part of delivering positive experiences. If you are leading a service-based business and do not know how to manage client expectations, you are setting yourself up for failure. From the outset, you should attempt to manage client expectations through communication and visibility. This article will explore practical ways in which you can keep all parties aligned.
Introducing the latest update of Alloy mobile apps with the ability to connect to Alloy Navigator by scanning a QR code.
Around 70% of companies experienced cyberattacks in the past year. With this increase in cyberattacks, the importance of log management in IT security has also increased over the years. That’s the reason why small and enterprise businesses have started to invest in log management tools to protect their businesses from cybersecurity breaches.
The Experience Everywhere tour is a wrap, and what a tour it was! We had an incredible time meeting up with our customers, partners, and DEX practitioners from all around the world to share expertise, learn, and grow. If you couldn’t make it (or even if you could) – you can relive all the action now over on our Experience Replays. Below, we asked a few Nexthinkers to send us their thoughts on each of the four Experience locations.
As larger MSPs have been able to push their services upstream to bigger companies, and with the rise of things like co-managed IT services opening this option up to smaller MSPs as well, many are finding that this calls for them to adopt more mature IT service management (ITSM) practices. So how does ITSM differ from the professional services automation (PSA) platforms commonly used by MSPs?
