Operations | Monitoring | ITSM | DevOps | Cloud

This recurring blog will look at specific ITOM technologies within the OpsRamp solution and general ITOM challenges. Got an idea for this blog or want to learn more about ITOM at OpsRamp?

Team performance management is an essential part of leading a workforce and ensuring desired outcomes are achieved. As employees on average spend 54% of their time working in teams, it’s important to measure their performance as a collective. However, many organizations are struggling to effectively manage and measure team performance, leading to inefficiencies and missed opportunities. ‍ ‍

Customer support is an integral part of any business, and providing top-notch service can make or break your reputation. In today’s fast-paced digital landscape, customers demand quicker and more efficient solutions to their problems. This is where Generative AI-assisted helpdesks come into play, revolutionizing customer support as we know it. In this blog, we’ll explore the importance of transforming customer support and the myriad benefits of implementing Generative AI in this context.

Does the future of business success depend on the customer experience? As technology advances customer expectations toward increased personalization, how crucial is the role of MSPs in reshaping these interactions by 2030? Does the compass of customer experience recalibrate with advancing technology? Looking ahead to 2030, is the landscape of customer experience undergoing a transformative shift, establishing a new benchmark that goes beyond meeting expectations to surpassing them?

The holiday season is here and it’s time for everyone’s favorite guessing game: predictions for next year. It’s an interesting one this year because there are a lot of dynamics to consider, and trying to dial in on just a few is a slight to many other topics. Geopolitics, regional economic recessions — these are covered in a wide variety of industry publications, and I’ll yield the floor to them this year.

As per a survey by Comcast Business, around 85% of IT leaders trust AI networking tools for meeting their organization’s goals. This stat alone is enough to show how big of a role AI is playing in network monitoring. And it’s just the beginning, with rapid development in Artificial Intelligence, we might see a lot more sophisticated AI use cases for network monitoring. But how exactly does AI help in network monitoring? What its roles, benefits, challenges, and how to implement it?