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The latest News and Information on IT Service Management, Service Desk and related technologies.

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solarwinds

The Future of SQL Sentry

Sep 15, 2023 By Suril Jasani In SolarWinds
This month, I celebrate 11 years of working on SQL Sentry. I started as employee number 15 at SentryOne and then moved through various roles in support, customer success, and professional services to my current role as product manager. In an industry where innovation and adaptation are key, the journey of SQL Sentry and its team has been remarkable. SQL Sentry has come a long way since its early days.
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See Yourself in Cybersecurity - How 3 Experts Transitioned into InfoSec Ep 27 | Security Insights

Sep 14, 2023 By Ivanti In Ivanti
Welcome to Security Insights: where best-practice cybersecurity meets the real-world risks, workplaces, and roadblocks you face every day. Join Chris Goettl, head of Endpoint Security Product Management, and Ashley Stryker, your cybersecurity "rubber duck", as they review the security strategies and tactics that truly matter to the information security teams protecting organizations, agencies, and businesses like yours.
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resolve

4 ITSM Automation Moves to Boost Business Growth Through Change

Sep 14, 2023 By Brinda Sreedhar In Resolve

The life of an L1 engineer … receiving all the tickets, providing all the IT services, and interacting with all the stakeholders. Tickets, like requests for access to an application or system, account unlocks, onboarding and offboarding employees, and more are here to stay.

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InvGate

5 Best Software License Tracking Tools

Sep 14, 2023 By Melisa Wrobel In InvGate
Managing software licenses is not merely a matter of compliance; it's a strategic imperative for organizations seeking to optimize costs, mitigate risks, and streamline their IT Asset Management (ITAM) operations. To do this effectively, Software License Tracking tools are essential. To stay on top of assets, we bring you the five best Software License Tracking solutions in the market. Keep reading for a quick topic overview and a list of software alternatives!
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Maximize the Value of Your IT Assets | The Ultimate Guide 2023 - Infraon

Sep 14, 2023 By Infraon In Infraon
Looking to optimize your organization's IT resources and achieve business goals? This YouTube video has got you covered! Explore the importance of IT asset management planning, from reducing costs to improving security and productivity. Dive into the benefits of a well-developed IT asset management plan, including improved visibility, better resource utilization, cost savings, and compliance.
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Infraon

When generative AI helpdesks take control, will humans make the cut?

Sep 14, 2023 By Arun Prasath R In Infraon
Let’s take a nostalgic trip down memory lane of traditional IT helpdesks. It’s reminiscent of waiting in long lines only to be told you’re in the wrong line. Or being serenaded by never-ending loops of elevator music? But, in a world where businesses are now laser-focused on customer success, these methods are antiquated and impractical. Don’t believe me? Ask any customer success manager.
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InvGate

Remote Desktop Integrations: Connect InvGate Insight to TeamViewer, Windows Remote Desktop, AnyDesk, And VNC

Sep 13, 2023 By Melisa Wrobel In InvGate
If you’re looking to integrate your IT Asset Management tool with a remote desktop application to streamline your support capabilities, you’ve come to the right place. InvGate Insight easily connects with the most popular options out there: TeamViewer, Windows Remote Desktop, AnyDesk, and VNC. And we’re about to show you exactly how in the next lines. So, stay tuned!
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Infraon

The Next Big Thing in SaaS IT Operations Management

Sep 12, 2023 By Samaresh Mandal In Infraon
In today’s technology-driven world, businesses rely on their IT infrastructure to secure smooth business operations, increase productivity, and deliver excellent customer experiences. IT Operations Management (ITOM) is vital in maintaining these complex IT systems’ performance, availability, and reliability.
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Unlocking IT Management Excellence: The ITSM and CMDB Power Duo! Infraon

Sep 12, 2023 By Infraon In Infraon
Ever wondered how tech giants keep their IT operations seamless? The secret lies in two game-changers: IT Service Management (ITSM) and Configuration Management Database (CMDB). ITSM strategically crafts top-tier IT services while CMDB acts as the tech atlas, mapping every IT asset's journey, from hardware to software. Together, they're the ultimate power couple for efficient IT operations! Ready to supercharge your IT game? Dive into the dynamic world of ITSM and CMDB. Let's make IT management a magical journey!
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InvGate

The Service Portfolio in ITIL: What is it, And What's the Difference With The Service Catalog

Sep 12, 2023 By Sophie Danby In InvGate
The service portfolio helps you pull together your end-to-end service offering and make it more focused on customer outcomes. Done well, it can promote IT Service Management (ITSM) and make your services more visible. Defined in ITIL, this process broadens the view and incorporates IT services across their entire lifecycle. In the following post we will explore its full scope of practice and the benefits it can bring to service delivery and user experience across your organization.
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