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The latest News and Information on IT Service Management, Service Desk and related technologies.

ISO 27001: How to Implement the Information Security Standard in Your Organization

You know you're taking IT security seriously when you start looking at ISO 27001. Done well, it can be a game changer for your organization, since it has the power to level up your security, protect your information, and reduce risk. This article will look at how the ISO 27001 standard works and some of the main benefits it brings. Then we will explain how to implement the framework in your organization and the requirements for obtaining accreditation.

Learn ITSM and ITOM Key Differences and Similarities | Infraon

In this video, we'll explore the key differences and similarities between IT Service Management (ITSM) and IT Operations Management (ITOM), two critical IT department concepts. We'll start by defining each concept and explaining what ITSM and ITOM are and how they're used in IT management. Then, we'll dive into the five main processes of ITSM, including service strategy, service design, service transition, service operations, and continual service improvement. Next, we'll explore ITOM and its focus on monitoring, managing, and optimizing IT infrastructure, resources, services, and applications.

What is Service Request Management? Examples and Benefits

Modern businesses must offer essential services and support to internal and external clients and employees to run efficiently. Unfortunately, not all service requests are easy to understand. Employees might need additional direction from the service provider and expectations about the caliber of service they can expect to use the service offered fully.

Boosting Customer Experience with RFID-enabled Self-checkout in Retail Industry

In recent years, self-checkout systems have become increasingly popular in retail stores. These systems enable customers to scan and bag their items themselves, reducing the time spent waiting in line and improving the overall shopping experience. However, traditional self-checkout systems require customers to manually enter the product code or scan the barcode, which can be time-consuming and frustrating.

How RFID technology can optimize asset utilization in offices

Offices are complex environments where assets are always moving, from furniture and equipment to files and documents. Tracking these assets can be a difficult and time-consuming process. RFID technology can help optimize asset utilization in offices by providing real-time visibility and location tracking of these assets.

RFID solutions for efficient inventory management in retail

Introduction: Efficient inventory management is the backbone of any successful retail business. With the rise of e-commerce, consumers have more options than ever, which means retailers must prioritize a streamlined supply chain to stay competitive. Radio Frequency Identification (RFID) solutions have become increasingly popular in recent years as a way to improve inventory management.

New Chrome and Edge zero-day exploits: How to patch CVE-2023-2033 and CVE-2023-2136

Two new zero-day exploits that affect the Chromium browser core were reported on April 14th. And since both Chrome and Microsoft Edge are based on it, Google advised to update the browsers. The vulnerabilities CVE-2023-2033 and CVE-2023-2136 can lead to remote code execution and have already been fixed. But that doesn't mean that's the end of the problem.