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The latest News and Information on IT Service Management, Service Desk and related technologies.

The 10 Best Fixed Asset Software in 2025

Managing fixed assets can be a complex and time-consuming task, especially for businesses that own a large number of assets. Keeping track of each asset’s location, maintenance history, and depreciation can quickly become overwhelming without the right tools. This is where fixed asset software comes in. Fixed assets are long-term tangible or intangible assets a business acquires to use in its operations and generate income. Examples of fixed assets include.

Top tips: Use AI to improve customer engagement

Customer expectations aren’t what they used to be. Emerging technology trends have elevated the customer experience by bringing personalization and automation to the forefront. With these strides, companies have increased their customers’ expectations ten-fold. To meet rising customer expectations, the only solution is AI. While we’re only scratching the surface, here are a few ways AI can help improve your customer engagement.

Formal vs. Informal Communication Channels: How to Encourage Official Channel Adoption

There’s an eternal conflict between formal vs. informal communication channels when it comes to managing IT Service Management (ITSM) in organizations. We have all been in the shoes of the customer, and can understand why it might seem easier to call or text an IT agent when we need to request something quickly. But users don’t always know what is happening behind the scenes, and the whole triage process behind what seems like a simple request.

DEX's Role in Bringing Generations Together

For the first time in history, there are four generations in the workforce. This puts organizations in a unique situation – how do you make the correct adjustments for such a wide-ranging workforce? We are interacting with tech in nearly every aspect of our lives. And each generation has their own preferences, expectations and drivers for using tech.

How QR Codes Can Improve Asset Management in Retail Stores

QR codes have become a ubiquitous part of modern life, appearing on everything from product packaging to billboards. But QR codes are not just for marketing – they can also be a powerful tool for improving asset management in retail stores. In this blog, we will explore the benefits of using QR codes for asset management in retail, and how they can help retailers to streamline their operations and improve their bottom line.

Enhancing Employee Experience with IT Service Management | Complete Guide - Infroan

Discover how IT Service Management (ITSM) can revolutionize employee experience in our latest YouTube video. Join us as we explore the importance of ITSM in the digital-first era, the impact of hybrid working, and the key benefits it brings to organizations. Learn six practical ways ITSM tools can enhance the digital employee experience, from omnichannel support to process automation. Don't miss out on valuable insights and tips—hit the like button, subscribe, and join us on this journey to transform your organization's employee experience with ITSM!

Vision 2023: How IT & Security can elevate Everywhere Work with Ivanti | Ivanti Product Strategy

Hear from Jeff Abbott, CEO and Sri Mukkamala, CPO about how Ivanti can help you build a connected, intelligent, and secure IT environment that elevates Everywhere Work—for your organization. Work happens all around us – in offices, at home, and everywhere in between. Secure, reliable technology solutions enable employees to be their best. The best organizations go beyond this. Human intelligence and intelligent technology working together are what really create value.

Digital Employee Experience Strategies for 2024

In today’s rapidly evolving business landscape, digital transformation is no longer just an option, but a necessity. With the COVID-19 pandemic, remote work has become a new norm and the traditional ways of work have been completely disrupted. In this new era, organizations are facing new challenges in managing their workforce and ensuring employee productivity and engagement. The solution? Digital Employee Experience (DEX).

What are Asset Tags and How are They Important for a Business

‍ Asset Tags are an essential tool for businesses and organizations that need to manage their assets efficiently. These small tags, which are typically attached to equipment, provide an easy way to track and manage the location, status, and maintenance of assets. Asset Tags can be used in a wide range of industries, including manufacturing, healthcare, retail, and education, among others.

The Benefits of Using Barcodes for Asset Tracking in Manufacturing

Asset tracking is an essential process for manufacturers to manage their physical assets efficiently. It involves tracking and managing assets such as machinery, equipment, tools, and materials throughout their lifecycle, from acquisition to disposal. Effective asset tracking helps manufacturers keep track of their assets, manage their inventory levels, reduce costs, and improve their operational efficiency. One technology that has been widely adopted for asset tracking in manufacturing is barcodes.