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The latest News and Information on IT Service Management, Service Desk and related technologies.

Infraon

Building a Culture of Innovation with DEX: How Digital Workplaces Can Foster Creativity & Growth

May 24, 2023 By Arun Prasath R In Infraon
Building a culture of innovation with Digital Employee Experience (DEX) is akin to crafting a seamless transportation network within a bustling city. As efficient roads, bridges, and tunnels connect people and enable smooth movement, DEX connects employees to the tools, resources, and experiences that unlock the true spirit of innovation. It ensures that every digital touch-point is user-friendly, intuitive, and personalized, resembling well-planned traffic routes.
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Asset Infinity

The Pros and Cons of RFID vs. QR Codes for Asset Management

May 24, 2023 By Asset Infinity In Asset Infinity

Asset management is critical to the success of any organization, and with advancements in technology, organizations now have more options than ever for tracking and managing their assets. Two popular technologies used for asset management are Radio Frequency Identification (RFID) and Quick Response (QR) codes. While both technologies have their benefits and drawbacks, choosing the right one for your organization can have a significant impact on your asset management practices.

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Asset Infinity

Productivity Hacks for Facility Management Professionals

May 24, 2023 By Asset Infinity In Asset Infinity

In the fast-paced and demanding field of facility management, it's essential to maximize productivity, streamline operations, and deliver exceptional results. Whether you are responsible for maintaining a commercial building, overseeing a healthcare facility, or managing a corporate campus, mastering productivity techniques can significantly impact your success.

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InvGate

What Are Service Knowledge Management Systems (SKMS) in ITIL?

May 24, 2023 By Sophie Danby In InvGate
The Knowledge Management practice is at the core of ITIL 4 processes; and the Service Knowledge Management System (SKMS) is a fundamental tenet of it. SKMS is an essential system for all service-oriented organizations. Implemented correctly, it centralizes service information and shares important knowledge, as well as reducing incidents, outstanding problems, performance issues, and downtime.
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InvGate

What is Remote IT Support? Definition, Scope, and Tools

May 24, 2023 By Melisa Wrobel In InvGate
In the last few years, remote IT support has become a central part of IT Service Management (ITSM). With the amount of remote work significantly increasing in a wide range of industries over the last years, the need to provide support from and to different locations has become a must. It also has also become substantial to enterprises as they start getting larger in employees and facilities.
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Seamless Endpoint Management with ManageEngine's Endpoint Central solution

May 24, 2023 By ManageEngine In ManageEngine
Australian Media Company (ACM) is an Australia-based media company responsible for over 160 regional publications with offices spread all over Australia. Hector Camejo, the organization's IT Administrator, talks about how ManageEngine has helped them overcome their IT challenges in the best way possible.#manageengine #itmanagement #servicedesk.
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Infraon

BMC Helix ITSM (Remedy) Pricing 2023

May 23, 2023 By Soumya Nandhakumar In Infraon
BMC Helix ITSM (Information Technology Service Management) is a powerful and comprehensive platform designed to streamline and optimize IT operations within an organization. With its advanced capabilities and user-friendly interface, it has become a leading ITSM solution on the market. However, as with any technology solution, the cost is a major consideration for businesses adopting BMC Helix ITSM.
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Hector Asset Management Software - Connect PowerBI with Hector

May 23, 2023 By Hector In Hector
Do you need to produce dashboards and reports that go beyond those available in the Hector online asset management application? Are you familiar with Microsoft technologies and have PowerBI in your organization? Then without further ado, you can listen to the following video that will show you the steps needed to create your first report! This video gives technical instructions on connecting PowerBI with Hector. You must have administrator access, and a PowerBI account in order to complete this tutorial.
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Asset Infinity

The Impact of QR Codes on Efficient Equipment Maintenance in Manufacturing

May 23, 2023 By Asset Infinity In Asset Infinity

Maintenance is an integral part of any manufacturing process, as it ensures that the equipment is functioning efficiently and smoothly. Any equipment breakdown can lead to production downtime, which can ultimately lead to loss of revenue. To avoid such scenarios, manufacturers invest in asset tracking, which is a process of tracking and managing physical assets throughout their lifecycle. One of the tracking techniques that has gained popularity in recent times is the use of QR codes.

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