Operations | Monitoring | ITSM | DevOps | Cloud

Let’s be honest, working with Kubernetes (K8s) has never been the easiest tech to work with. As a seasoned Kubernetes professional, I find myself constantly looking for ways to set up collecting data from my clusters, only to find out that there is a new, more complicated way to get the data I’m looking for.

Our previous post was all about dipping your toes into the wonderful world of API interaction. By leveraging Cribl’s API you can automate many parts of your event pipeline management and tasks. So we got that goin’ for us. Which is nice. One of the common use cases for the API I hear about is kicking off data collection automatically. Use cases include: Cribl gives you the tools to collect data when you want, from where you want, and to where you want.

A good ecommerce business needs efficient customer service. Live customer support has been the preferred choice for companies but it isn’t always practical. This is where customer service chatbots can really help your ecommerce business. Chatbots are AI-enabled solutions that can deliver reliable, effective and optimized customer support solutions. This article introduces you to the 11 customer service chatbots that can change customer support for ecommerce businesses.

We’re proud to announce that InvGate Service Desk has renewed its PinkVERIFY Certified status once again. This proves our continued commitment to industry best practices and offering a robust IT Service Management tool that our users can count on. In 2023, Pink Elephant made in-depth changes to their certification process to accommodate a faster innovation pace.

As a SaaS leader, you probably understand how crucial it is to get your engineers to make strategic cloud cost decisions. After all, your engineers are responsible for most of the cloud operating costs within your company. Unfortunately, getting engineers to care about costs isn’t always intuitive or easy. In fact, it’s commonly thought to be one of the most difficult challenges faced by SaaS leaders and FinOps specialists.

Cloud spenders of all sizes, but particularly those who have exceeded the $50,000 a month benchmark, know how challenging it can be to extract meaningful insights from their spend environments. As a digital-native company grows, its spend environment naturally gets more complicated — and without a strong organizational framework, what could be a treasure trove of data turns into a rat’s nest of semi-organized, confounding figures.

If you want to connect any equipment - known as CPE (Customer Premises Equipment) - at one of your enterprise buildings to the Console Connect platform you'll need an Edge Port.

It’s time to stop firefighting. With Sumo Logic’s AWS Observability, companies like Snoop have been able to simplify data collection, achieve unified visibility across AWS accounts and regions and leverage machine learning to troubleshoot — fast. This re:Invent, we’re excited to showcase how our capabilities for AWS have evolved.

Enabling auto-instrumentation for your Lambda functions provides detailed insights into the performance and security of your serverless applications. Developers often also use custom instrumentation to fine-tune visibility and further tailor telemetry to their business needs. However, different teams within your organization might use a variety of instrumentation libraries, and achieving more granular visibility can come at the expense of data portability and interoperability.

Containers are powerful tools for scaling and deploying your applications, but with so many components pulled from different sources, there’s a greater potential for issues within them to go undetected. As a result, you need to monitor every layer of your containerized environments for vulnerabilities and performance problems—from your application to your container images.