Operations | Monitoring | ITSM | DevOps | Cloud

Project Management Vs. Service Management

Understanding the relationship between Service Management and Project Management is a topic of interest for many people because, at first glance, both techniques appear to be competing for the same workspace in many organizations. They are critical practices for every business to develop and prosper. So, although project management and service management may sound similar, there are several key distinctions between the two concepts.

How We Work as a Technical Writing Team at Mattermost

In a recent blog post, I introduced the tech stack our Mattermost Technical Writing team uses every day to build, contribute to, improve, and maintain the Mattermost product documentation at docs.mattermost.com. Building on this knowledge, I’d like to share more about how we work as a writing team, the branching strategies we’ve learned to adopt, and the review workflows every documentation contribution goes through before being merged into the codebase.

GitKraken Client v8.2 - New Workspaces & Themes

We’re excited to share what’s new and improved in the v8.2 release of GitKraken Client. Even solo superheroes will benefit from Workspaces but we’ve made a lot of updates designed for Teams to get the most out of Git. So assemble your team and get ready to tackle even the largest projects in Git. Keep reading this article or watch the video below to see what’s new! We just can’t stop improving productivity with Git.

Query and analyze Amazon S3 data with the new Amazon Athena plugin for Grafana

In collaboration with the AWS team, we have recently released the new Athena data source plugin for Grafana. Athena is an interactive serverless service that makes it easy to analyze data in Amazon S3 using standard SQL. Athena supports a wide variety of data formats including CSV, JSON, ORC, Arvo, and Parquet. Athena also integrates with AWS Glue Data Catalog, which allows you to create tables and query data based on a central metadata store of many AWS services, such as CloudFront, ELB, and more.

Monitor Scheduler Utilization in Elixir With AppSignal

When it comes to monitoring your Elixir application, it's challenging to make sense of the many metrics and statistics that you can read from the internals of the Erlang virtual machine. In this post, we'll be looking at the scheduler utilization metric in order to understand what it is, why we should monitor it, and how to monitor it.

The Autumn Budget and what it means for IT Teams in the NHS

With all the hustle and bustle of hospitals, hard-working staff, and extensive cutting-edge equipment, we often forget about the invisible infrastructure that underpins our healthcare institutions. They all rely on the backbone of databases, and quick access to the data housed within them, to ensure systems at the front-end run seamlessly.

What Does ROI Really Mean?

ROI might be one of the most popular business acronyms in recent memory, and business to business, the definition remains the same: return on investment. No matter the industry, leaders are concerned with ROI and ensuring that every dollar spent is used in the best interest of the organization. But in practice, what does ROI really mean? Let’s discuss!

Professional Services Automation (2022 Guide)

Professional services automation can radically transform the potential of your organization. By tapping into the power of workflow automation solutions, you can accelerate critical business processes and reduce the need for team members to complete tedious and repetitive tasks. If you want to get more done with less, workflow automation is the answer. For a professional service business, ensuring your workforce spends as much time as possible on client-facing tasks is critical to success.

December/2021 - CVE-2021-44228: Log4Shell Remote Code Execution Mitigation

This post will be updated over the next several days. Recently, a Remote Code Execution vulnerability was discovered in the Apache Log4J library. This vulnerability, which is tracked in CVE-2021-44228, dubbed Log4Shell, allows attackers to execute arbitrary code on affected systems. While HAProxy Enterprise, HAProxy ALOHA, and other products within the HAProxy Technologies portfolio are not impacted by this (they do not use the Log4J library at all), you can use them to block the attack.