Operations | Monitoring | ITSM | DevOps | Cloud

Field service management covers a lot of areas, from installing and maintaining field equipment to scheduling, dispatching, and labor tracking. Across those myriad areas are numerous challenges: scheduling conflicts, miscommunications, workforce changes, customer dissatisfaction, poor first-time fix rates, lack of asset visibility, and more. But field service management is vital to successful business operations. Here are three ways ServiceNow helps companies improve their field service operations.

We’re excited to announce that private incidents are now available on FireHydrant. For the first time, incidents can have visibility limited to only permissioned users are able to see. This is a great solution for security and compliance teams who need to collaborate with their engineering counterparts to resolve incidents. The nature of these incidents that these teams work on dramatically differs from operational incidents.

Another amazing year in the books! And even though we’ve done the ‘By the Numbers’ series for a few years now, this year’s numbers are the best (and biggest) yet. But even better than that? The people behind the numbers. Carrying on the growth we saw in 2020, the most important number to highlight this year is the massive increase in awesome Cloudsmithers we added to the team!

Wondering whether you can optimize your business using application performance monitoring? The answer is “Surely!” Our full guide on application monitoring usage will serve as proof. Contemporary businesses and startups depend on software applications for running their digital activities and supplying SaaS or AaaS (application-as-a-service). Nowadays, expedited application and service delivery without sacrificing quality is a top concern.

Time is a luxury that IT workers don’t often have – and that’s particularly true after the massive upheaval all of our businesses have experienced since the pandemic. Ever since the working model changed overnight and digital transformation accelerated to warp speed, IT teams have had to implement new initiatives quickly in order to keep up. But how can they know that these initiatives have been successful?

With rising unit shipments and hardware spending, 2021 will go into the record books as a critical year in the ever-increasing adoption of connected devices. Ubuntu – the modern, open-source Linux operating system for the enterprise server, desktop, and cloud – is rapidly becoming the de-facto standard for Internet of Things ( IoT) devices.

When it comes to writing data to InfluxDB, you have a lot of options. You can: The last bullet is the most powerful and flexible way of maintaining and managing your fleet of IoT devices. That architecture offers you several advantages including: Architecture drawing of the last bullet. Sensors write data to an OSS instance of InfluxDB at the edge which in turn write data to InfluxDB Cloud.

If you’re in the software development space, or just started a career in software development you’ve probably heard people talking about DevOps. Studies show that 74% of companies have implemented DevOps in some fashion, but what is it exactly?

Over the last few days, there have been a tremendous amount of posts about the Log4j 2 vulnerability, with Wired going so far as claiming that, “the internet is on fire.” Tl;dr: LogDNA is not exposed to risk from the Log4Shell vulnerability in Log4j 2 at this time. If that’s all you came for, you can stop reading here. If you want to learn more about the vulnerability and how LogDNA protects you from risks like these, grab a cup of coffee and read on.

Most of existing solutions for SNMP monitoring need you to configure complex dashboards. With Bleemeo, you can start in 30s to monitor your existing SNMP equipments. You need to add an extra component that will be in charge of fetching metrics of all your network equipments.