Operations | Monitoring | ITSM | DevOps | Cloud

Managed services growth: 9 ways to upsell value to existing customers

When Jeff Bezos touched outer space on his Blue Origin flight, the first thing he did after returning to earth was thank his loyal customers. Innovation, coupled with a plethora of service offerings, propelled Amazon from a bookselling platform to manufacturing suborbital space flights. But the story is incomplete without consumer reciprocity to Amazon’s evolving offerings. Now, you can buy almost anything you can think of on the platform, generating multifold returns for the company.

How LogicMonitor Can Use Errors From Airbrake in Dashboards and Alerts

LogicMonitor continues to grow its visibility of critical business infrastructure and applications. We acquired Airbrake to help see more of what is happening in a customer’s environment at the code level. Simply integrating Airbrake’s dashboard metrics within LogicMonitor alongside your existing networks, services, and cloud infrastructure enables you to gain access to errors and the context you need to effectively troubleshoot issues impacting your systems and users.

What is IT Automation?

Sogeti, a Managed Service Provider (MSP) that provides tech and engineering resources worldwide, had a crucial IT challenge to solve. The MSP operates in more than 100 locations globally and was using six different monitoring tools to monitor its customers’ environments. It was a classic example of tool sprawl and needing to scale where multiple teams of engineers relied on too many disparate tools to manage their customers’ environments.

Why SQL Server Monitoring Is the First Step in Improving Performance

SQL Server monitoring is continuous collection and analysis of usage, performance, and event metrics for Microsoft SQL Server. It’s the first step in optimizing performance for applications that depend on your data platform. Highly effective monitoring gives a bird’s-eye view of your entire data estate. It also provides the deep analytics necessary to perform root cause analysis on the most challenging performance problems.

Incident Review - What Was Behind the September 7 Spectrum Outage: A Case of Dr. BGP Hijack or Mr. BGP Mistake?

September 7, 2021, 16:36 UTC: an outage hit Spectrum cable customers in the Midwest of the U.S., including Ohio, Wisconsin and Kentucky. Users of their broadband and TV services hit social media to voice their annoyance at the disruption it was causing. Everything was resolved at around 18:11 UTC, and services were restored to users.

De Watergroep and Devoteam build Elastic Observability pipeline to deliver water to millions

De Watergroep is responsible for the supply of water to more than 3 million customers and hundreds of companies in Belgium. An organisation operating in the public sector, De Watergroep's main goal is to continuously ensure the availability of high-quality drinking water. De Watergroep also is constantly engaged in technological innovation, focusing on keeping distribution costs low, and making maintenance more cost efficient.

Elastic and HashiCorp partner to bring infrastructure-as-code to Elastic Cloud

Operations and SRE teams often rely on HashiCorp Terraform to safely manage production-related infrastructure using methodologies such as infrastructure as code, which allows you to apply peer-reviewed infrastructure changes in an automated and controlled fashion.

Secure your deployments on Elastic Cloud with Google Cloud Private Service Connect

We are pleased to announce the general availability of the Google Cloud Private Service Connect integration with Elastic Cloud. Elastic Cloud VPC connectivity is now available to all customers across all subscription tiers and cloud providers (AWS, Microsoft Azure, and Google Cloud).