Operations | Monitoring | ITSM | DevOps | Cloud

Incident management is a team effort. While it's true that incident management should be seen as a company-wide effort, and you should empower all teams to declare incidents, this differs from the team effort I'm referring to here. No, incident management is a team effort in the sense that no one tool can do it all, not even incident.io. We covered as much when we discussed why we integrate with tools that can be seen as our competitors – and that’s OK!

DevOps has become the dominant software development and deployment methodology over the past decade. In Atlassian’s DevOps Trends Survey, over half of the respondents said that their organizations had a dedicated DevOps team and 99% of respondents indicated that DevOps had a positive impact on their organization. In addition to DevOps teams, many have implemented Platform Engineering as a discipline, or designing technology platforms as a foundation for developers to build and deploy applications.

Downtime can be a nightmare for any online business. As the digital landscape continues to expand, the importance of maintaining a reliable and stable online presence has never been greater. While most businesses recognize the direct costs associated with downtime, such as lost revenue and productivity, there are hidden costs that can have a lasting impact on your business.

Monitoring an enterprise network is challenging for two reasons: the size of the network and the distributed architecture it follows. In the distributed model, branches spread across the globe, requiring a centralized monitoring solution. As the business grows, more devices will be added to the network, meaning your enterprise monitoring tool must be able to scale to match the performance requirements.

When you look back over the last couple of years, you will be amazed how companies all over the globe have welcomed the concept of remote work culture. Not only that, but organizations have been putting great effort into ensuring the comfort and convenience of the employees. Of course, the question of adequate employee engagement in the remote workforce needs to be addressed properly. One of the prime pillars of organizational success is the efforts of their employees.

Cisco recently announced its plan to End of Life (EOL) Cisco Prime Infrastructure. While they’re offering an alternative solution with this announcement, Cisco DNA Center, support for multi-vendor environments appears to be decreasing.