Avoiding vendor lock-in is a ‘must’ when it comes to working with new services. Those in ITOps, DevOps, or as an SRE also don’t want to be tied to specific vendors when it comes to their telemetry data. And that’s why OpenTelemetry’s popularity has surged lately. OpenTelemetry prevents you from being locked into specific vendors for the agents that collect your data.
JMX metrics give solid insights into the workings of your application. Integrating them with Levitate (our time series data warehosue) required us to jump some hoops with vmagent.
Remote monitoring and management (RMM) software has become an indispensable tool for IT service providers. Numerous factors, such as the pandemic, the push towards cloud services, and shortages of IT staff, have increased the number of remote and distributed workers to a staggering degree, increasing the need for a consolidated way to view and manage IT environments. Learn all about RMM software, its capabilities, and why MSPs can’t run a successful business without it.
The Digital Employee Experience (DEX) is a term that's been gaining momentum in recent years. Simply put, DEX refers to the employee's experience of technology at work. This includes everything from the devices and applications they use to the network connectivity and support they receive. The Digital Employee Experience (DEX) is "a holistic approach to designing and managing the technology environment in which employees work." It includes a variety of components, such as digital workspaces, collaboration tools, and workflow systems. DEX is all about creating an environment that is engaging, productive, and conducive to a positive employee experience.
ManageEngine’s flagship ITSM platform, ServiceDesk Plus, has been named a Technology Leader in the latest SPARK Matrix: IT Service Management Tools report. This recognition reaffirms our efforts to make ServiceDesk Plus a capable ITSM platform that helps enterprises manage and deliver IT and business services.
