Even before the cloud, no one liked deployment downtime. With applications hosted in traditional data centers that restricted access for local users, many organizations scheduled deployments when users were less likely to be using the applications, like the middle of the night. With widespread adoption of cloud-based, 24x7 environments available from all time zones, every hour of the day, easy-to-find deployment windows are gone.
Customer support tickets are a key indicator of which customers are being actively impacted by an incident. Incident-related support tickets are an important component of impact assessment, incident prioritization, and effective stakeholder communications. FireHydrant's new Zendesk integration allows Enterprise tier users to: With our Zendesk integration you can streamline customer impact assessments and incident communications, resulting in reduced support response times and incident durations.
At Broadcom Software, we’re constantly trying to speed value delivery and minimize upgrade efforts for our customers. Toward that end, the DX Unified Infrastructure Management (DX UIM) team releases cumulative updates every calendar quarter. In addition to quality fixes, these cumulative updates include performance improvements, feature enhancements, and expanded platform support. Recently DX UIM 20.4, cumulative update 4, was released for both Operator Console and Server Core packs.
Security operations professionals are constantly being pushed to the edge of their capacities. They’re dealing with endless manual processes and managing tasks sequentially, because of the limitations of their security tools and options. They’ve dreamed of being able to execute more tasks simultaneously to quickly enrich, analyze, contain, and resolve security threats. Today, Torq is proud to introduce Parallel Execution, which makes those capabilities a reality.
After months–or potentially, years–of hard work by teams across a gaming enterprise, when the day arrives for a game launch, the last thing your enterprise needs is slowdowns, glitches, outages or poor performance. It’s the death knell for any game, because for your avid gaming customers, there’s always something else (read: a game that isn’t yours) to check out.
An organization at Level 2 in the Observability Maturity Model has built on the foundation of their monitoring capabilities and taken the first steps into observability. In recent years, two major trends have driven the need for the deeper insights that observability can provide.
What is problem management? In ITSM terms, an incident is a single unplanned interruption or reduction of the quality of an IT service. A problem, on the other hand, is a larger issue. ITIL™ defines a problem as “a cause or potential cause of one or more incidents.” Problem management entails the set of processes and activities responsible for managing the lifecycle of all problems that could happen in an IT service.
Whether you are a Site Reliability or Network Engineer, or simply involved in monitoring a digital service, you know by now that if DNS is not working properly – your users are experiencing an outage. However, despite its importance in ensuring the resilience and availability of the web, DNS is often not monitored correctly, which can mean undetected outages and any associated ripple effects on your business.
“Give customers the power to help themselves. Self-service options allow for faster problem resolution while reducing strain on your support teams.” – our friends at ServiceNow Self-service is a crucial component to any DevOps strategy. Many IT organizations still depend on manual and ticket-driven workflows with strong reliance on dedicated teams to make simple and frequent change requests. Unfortunately, these traditional models don’t scale.
