Operations | Monitoring | ITSM | DevOps | Cloud

Before we dive into the nitty-gritty of incident management, let’s look a bit closer at the actual meaning of ‘incident.’ In the world of IT service management, the official definition for ‘incident’ is an “unplanned interruption to an IT service or reduction in the quality of an IT service.” Whether that means a slowdown in response time or a total system crash, you’re looking at an incident.

Missed our latest webinar on FinOps for MSPs? We’ve got you covered! This blog post will cover what the FinOps experts discussed and the main things to remember. FinOps are revolutionizing MSP operations by adding a data-driven approach to cost management. This method helps MSPs optimize their cloud usage, provide white-glove support to customers, and give visibility on their expenses.

For today’s software organizations security has never been more top of mind. On one side there is the present and growing threat of being hacked by malicious actors, set out in Crowdstrike’s recent Global threat report. And, on the other, there is a wave of cybersecurity regulation from the government to mitigate such cybersecurity vulnerabilities.

This week I’ve been reading through the recent judgment from the Swedish FSA on the Swedbank outage. If you’re unfamiliar with this story, Swedbank had a major outage in April 2022 that was caused by an unapproved change to their IT systems. It temporarily left nearly a million customers with incorrect balances, many of whom were unable to meet payments.

The rapid technological advancements in the last decade led to a massive migration of data and applications from on-premise environments to the cloud. While this cloud migration trend dominated the IT world, a recent paradigm shift has emerged that’s moving in the opposite direction – ‘Cloud Reverse Migration’ or ‘Cloud Repatriation’.