Operations | Monitoring | ITSM | DevOps | Cloud

I went to my first Kubecon ever this last week. If you’re not familiar with Kubecon, it is a convention that is around Kubernetes, a Cloud Native Community Foundation (CNCF) open source project. With this being my first Kubecon ever, it was an adventure all around building community, education, kindness, and of course, a love for Kubernetes technology.

When we began offering Grafana Cloud Metrics, we set a service level agreement (SLA) for 99.5% of requests to be completed within a few seconds. So we built an alert that would go off if more than 0.5% of requests were slower than a couple of seconds within a five-minute moving window. Sounds reasonable, right?