Operations | Monitoring | ITSM | DevOps | Cloud

When it comes to disaster recovery, there are important decisions to be made so you can be prepared for whatever comes your way. These decisions fall into three major categories.

Organizations are continually increasing the number of devices and technologies used within their IT environments. To ensure these IT environments are functioning well and providing users a good experience, a company’s IT infrastructure must be tracked and maintained. This is accomplished through the use of infrastructure monitoring.

In the first blog in this three-part series, I discussed why network compliance should be a focus for MSPs. Today I’d like to take you through what service providers can do to meet compliance requirements.

In this article, we are going to discuss what you should do prior to selecting a new RMM software solution and how you should tackle the migration once you have.

Implementing change in an organization always has its challenges, and for it to be successful it requires support from executive management. For one of our large Managed Service Provider (MSP) clients, their new CIO was focused on making their customer’s cloud consumption more efficient, with the outcome being cost savings.

MSPs operate in a challenging and competitive marketplace. Small and medium-sized business (SMB) customers increasingly view the core IT infrastructure support services MSPs have long provided as commodities. At the same time, competitors are growing larger and more sophisticated as industry consolidation continues. Private equity investments have created more than 80 MSP platforms that are aggressively pursuing add-on acquisition opportunities.

Hostile work environments are a real problem in tech and can be a significant driver of IT job stress. This is particularly true for IT helpdesk and support roles. Helpdesk agents often complain of burnout and frustration related to how end-users treat them. IT service roles will never be “stress-free”. The nature of break-fix work for critical systems inherently comes with the job.

Are Macs more secure? If that’s not the very definition of a clickbait headline, I don’t know what is. Spoiler warning: While I have opinions, I’m not a security expert with multiple certifications or years of experience in the field. So, I won’t take sides as to which operating system is the most secure.

We’re please to announced that we’ve added a Standby Image feature as part of our Cove Data Protection™ solution. This enables us to deliver on the promise of cloud-first data protection as-a-service combined with business-class disaster recovery, by making it easy to create, manage, and report on virtual server images in the partner’s location of choice, ready for fast and flexible disaster recovery, without an expensive proprietary appliance.