Operations | Monitoring | ITSM | DevOps | Cloud

The Rising Role of AI in Modern Cybersecurity Service Delivery

The Rising Role of AI in Modern Cybersecurity Service Delivery

Jul 11, 2025 By OpsMatters In OpsMatters
Cybersecurity is today's most vital aspect of IT service delivery. As threats proliferate in scale, frequency, and sophistication, traditional cyber defense strategies struggle to be sufficient. This is why artificial intelligence (AI) is no longer a mere talking point but, rather a move toward needed operational reality.
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Beyond Metrics: How We Reimagined Incident Response with RUM

Jul 10, 2025 By Datadog In Datadog
When your monitoring tools and logs tell you everything's fine, but users can't access critical healthcare services, where do you look? Our team discovered that Real User Monitoring (RUM) isn't just for tracking page load times and user journeys – it's a powerful incident response tool that can uncover issues traditional monitoring misses entirely.
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ilert

How we built agentic incident response

Jul 2, 2025 By Tim Gühnemann In iLert
‍ AI already transforms how we detect, respond to, and resolve outages. Traditional workflows often force responders to switch between dashboards, shift through logs, and coordinate across fragmented channels under stress. This reactive, manual approach leads to slower resolution, higher operational costs, and burnout, especially as IT systems grow more complex. ‍ At ilert, we are not just discussing the future of incident management – we are actively building it.
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grafana

Faster incident response through distributed tracing: Inside Glovo's use of Traces Drilldown

Jul 1, 2025 By Trevor Jones In Grafana
It’s almost 1 p.m. on a Monday afternoon and you’re hungry. You pull up your meal delivery app and select your favorite restaurant and dish. Then you go to check out and nothing happens. Your frustration mounts as you get hungrier by the minute. But there’s frustration on the other side of that transaction as well—engineers are scrambling to figure out what’s wrong as orders drop and revenue losses rise.
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splunk

Why Modern Incident Response Strategies Need Network and Service Intelligence: Part 2

Jun 17, 2025 By Connor Tye In Splunk
In Part 1, we explored how aligning network visibility with IT service context empowers faster, smarter incident response. But what does this actually look like? Here in Part 2, we’ll go deeper into the challenges of traditional monitoring approaches, and how teams should look to move from fragmented alerts to unified insights – because when ITOps and NetOps can both see the “what” & “why” of the problem, actions become instinct.
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ilert

ilert introduces Agentic Incident Response: Entering the AI-first era

Jun 16, 2025 By Birol Yildiz In iLert
Imagine incidents resolved through insights, not manual investigations. ‍ Picture an incident management future where you're never alone during critical alerts. Imagine your best engineer always available, tirelessly investigating issues, analyzing logs, correlating metrics, checking recent code changes, and delivering actionable insights, instantly. Today, ilert is stepping boldly into this future with our first intelligent agent: ilert Responder.
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How Continuous Threat Simulation is Reshaping IT Incident Response Playbooks

How Continuous Threat Simulation is Reshaping IT Incident Response Playbooks

Jun 12, 2025 By OpsMatters In OpsMatters
Imagine this: It's 2 a.m. and your phone buzzes with an urgent alert-your company's systems are under attack. The team scrambles to follow the incident response playbook, but something's off. The scenario unfolding doesn't quite match the plan. Key people aren't sure of their roles. Hours go by. The damage grows. This kind of chaos is all too common, and it highlights a major problem: traditional incident response playbooks just aren't built for today's fast-changing threat landscape.
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grafana

How to send alerts from Grafana OSS to Grafana Cloud IRM

Jun 3, 2025 By Pepe Cano In Grafana
In March, we announced that Grafana OnCall (OSS) had entered maintenance mode. However, OnCall’s development continues in Grafana Cloud as Grafana Cloud IRM, combining on-call management and incident response into one integrated solution. Many users told us they still want to self-host Grafana and rely on Grafana Alerting to detect potential issues early—but they also need to escalate and manage incidents using an incident response management (IRM) solution.
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ilert

Rollbar and ilert: Real-time error monitoring meets smart incident response

May 22, 2025 By Daria Yankevich In iLert
We’re excited to share that Rollbar is now part of the ilert integration catalog! This new technical partnership allows software teams to detect application errors in real time with Rollbar and instantly respond using ilert’s powerful alerting and incident management features.
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grafana

Customize your incident response with new features in Grafana Cloud IRM

May 20, 2025 By Joey Orlando In Grafana
No matter where or how you work, we all have the same goal when an incident occurs: to get it resolved effectively and efficiently—and as quickly as possible. However, the way we achieve that goal isn’t always the same. We understand that different organizations operate differently, so you need flexibility from your IRM tooling.
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