Our human capacity for ingesting information and acting on it, is constant. As the systems we operate grow more complex, we need to make sure we use technology that presents us with only the relevant information we need, exactly when we need it. In aviation, this lesson was learned long ago, and now IT Ops is catching up.
Companies all over the world are realizing that to look professional to their users they need to take control of how they communicate system incidents or maintenance updates. The best way of course to do this is through a beautifully presented status page.
A couple of weeks back, we broke sign-ups. And in the most meta fashion, we learned about this because someone here had the foresight to set up an alert in Sentry to notify us if sign-ups dropped to zero. Getting alerted kicked off our incident response process. A team was formed to tackle “What broke?”, “How do we fix this?”, “How long has this been happening?”, “Are any other services impacted?”, and much more.
Organizations require a well-crafted clinical communication plan to streamline workflows across care teams. The communication plan must include processes, hardware and software that improves how providers perform. An effective communication plan eliminates barriers across departments and ensures that all providers are informed of patient-related incidents. High-level healthcare administrators are responsible for designing, managing and launching the clinical communication plan.
