Managing services is hard for both service owners and stakeholders. To make things easier for everyone, define a clear set of expectations from the beginning. This helps measure and evaluate the health of services easier.

Background: Boston Software was long overdue for an affordable, reliable APM solution that could provide deep and credible insight into the behavior of its services. Customers began reporting an issue with the software, but traditional monitoring was unable to pinpoint the source.

To effectively support and manage a client’s network, you need to know what’s really on the network. Sure, a tour of the IT environment will help. You’ll be able to slowly document information about the devices you can see, like the make, model, and serial number. But what about the devices you can’t see—or that the client doesn’t know about?

On the morning of September 4th, 2018 a number of customers experienced sign-in problems related to an outage for Azure, Azure AD and, in turn, Office 365. The issue was caused by an outage in Microsoft’s South Central U.S. datacenter. The problem ended up affecting customers in other regions, too, as we will see.

In an earlier blog in our series on monitoring applications deployed to the Pivotal Cloud Foundry (PCF) platform, my colleague Jeff Holmes described how AppDynamics provides an intuitive and user-friendly dashboard for a single view of all your key performance indicators for system health and availability. This broke new ground and has been warmly welcomed by our many customers who rely on PCF to run their business applications.

I am very excited to share our brand new Sysdig documentation website. Our documentation team has been working very hard for the past few months. They have rewritten the majority of our product and support content and introduced an intuitive navigation structure to help you quickly find what you need. Sysdig Docs are now organized into Platform, Monitor and Secure sections.

NGINX can be used as a proxy to provide authenticated access to specific endpoints for any RESTful service API — including the Sensu API. Below I provide an NGINX configuration to grant external service provides narrow access to only create check results in the Sensu 1.4 API external service providers. But first, here's some backstory of how I got here.

An MSP’s ability to do effective work depends on their technical expertise. However, their ability to ensure customer satisfaction is what really grows their business. This is because high levels of customer satisfaction retain current clients and win over future ones. Given this reality, MSPs need to be strategic about how they approach their work as every interaction is an opportunity to improve customer satisfaction.

Hi! My name is Mattias Geniar and together with my partner Freek Van der Herten we founded Oh Dear!, a new tool focused on monitoring websites. We both got fed up with existing tools that didn't fit our needs precisely. Most came close, but there was always something — whether settings or design choices — that we just didn't like. Being engineers, the obvious next step was to just build it ourselves!

To protect intellectual property and trade secrets while ensuring compliance, today’s leading organizations are becoming increasingly privacy-conscious. To this end, many companies are moving away from cloud-based SaaS messaging services like Slack and Microsoft Teams to private cloud alternatives like Mattermost. That way, they’re able to maintain complete control over all of their messaging data—instead of letting vendors store that important information on their own servers.