Operations | Monitoring | ITSM | DevOps | Cloud

As your customer base grows, your responsability to provide a functionning service at all time grows too. Let's see how you can a add a few lines of code and earn peace of mind!

500 customers in 15 countries. 200 Billion push notifications delivered yearly. With over five years of experience in the industry, 500 customers and over 200 billion push notifications delivered each year, Batch.com prides itself as one of the world’s leading Mobile-First Customer Engagement Platform. Their motto “Keep pushing” exemplifies this, since their platform delivers push notifications to some of the world’s most prominent names in any industry.

We introduced Grafana Enterprise Metrics (GEM) last September to give centralized observability teams the ability to provide a multi-tenanted, horizontally scalable Prometheus-as-a-Service experience for their end users. Since then, we’ve continued to make improvements and introduce new functionality. In this blog, I wanted to take a deeper dive into two of the exciting new features released with GEM 1.4.

The ability to maintain successful operations in business requires specific agreements that are critical to helping justify service delivery, understand the service performance, and get a budget for any potential infrastructure projects. Service Level Agreements (SLAs) are made between partners and customers and focus on the commitment of the partner to uphold an agreed-to level of service.

Workflow automation software has the potential to be a complete game-changer for teams that lack efficiency. To drive productivity and squeeze more value from the talent on your team, you must have the right systems in place. With the power of workflow automation software, you can unlock the potential of your team and improve customer experiences.

Football may be coming home, but will England’s Google Lighthouse Scores? Where were you in ’96? Euro 2020 is here, and so are our hopes that the Three Lions’ long wait for a European Championship could soon be over. England has had one of, if not the best set of, national football matches for decades. Winning 6 games in a row with only 1 goal conceded, how can Italy beat us?

Providing exceptional customer service can leave little time for businesses to focus on marketing, which could be why a majority of MSPs rely on word-of-mouth referrals to grow. But relying on word-of-mouth referrals can lead to inconsistent growth, leaving you unable to accurately plan for the future. Marketing, on the other hand, allows you to sell your services with intention—helping you increase revenue by generating more consistent new customer leads and upselling current customers.

A lot of people think that using the cloud makes you elastic, but cloud really only gives you the potential to be elastic. If your apps aren’t elastic, and your cloud usage doesn’t flex up and down based on activity levels, then it’s really just expensive. The same is true of containers—they don’t magically make all of your hosting problems go away, and while they have the potential to make you more agile and efficient, it isn’t that simple.

Summer safety is usually all about life jackets, pool floaties, outfitting your boat with a carbon monoxide detector and slathering on plenty of SPF. I have one more thing to add to your list this summer: Security to protect your people, your brand and your data. In 2020, the business world struggled with the abrupt shift to remote work. Corners were cut. Compromises were made. Business leaders, IT staff and employees alike did the best they could with what they had.

Measuring digital employee experience is currently the focus of most corporate IT teams. IT teams are now responsible for ensuring employees can collaborate and get work done irrespective of where their workspace is located - remote, in-office, and/or hybrid work locations. As the remote and hybrid workspace strategy evolved and became the norm over the last year, digital employee experience monitoring tools are in the spotlight.