In today’s hyper-connected world, a company’s differentiation is completely dependent upon delivering a better customer experience, at scale, and at a lower cost than the competition. This is no easy feat, and involves a combination of many things, particularly adopting new technologies and architectures, as well as making better use of data and analytics.
Today at Sumo Logic’s annual user conference, Illuminate, we are announcing a new cloud SIEM solution to address fundamental challenges legacy security analytics tools have failed to solve.
Hi! My name is Mattias Geniar and together with my partner Freek Van der Herten we founded Oh Dear!, a new tool focused on monitoring websites. We both got fed up with existing tools that didn't fit our needs precisely. Most came close, but there was always something — whether settings or design choices — that we just didn't like. Being engineers, the obvious next step was to just build it ourselves!
I am very excited to share our brand new Sysdig documentation website. Our documentation team has been working very hard for the past few months. They have rewritten the majority of our product and support content and introduced an intuitive navigation structure to help you quickly find what you need. Sysdig Docs are now organized into Platform, Monitor and Secure sections.
On the morning of September 4th, 2018 a number of customers experienced sign-in problems related to an outage for Azure, Azure AD and, in turn, Office 365. The issue was caused by an outage in Microsoft’s South Central U.S. datacenter. The problem ended up affecting customers in other regions, too, as we will see.
To protect intellectual property and trade secrets while ensuring compliance, today’s leading organizations are becoming increasingly privacy-conscious. To this end, many companies are moving away from cloud-based SaaS messaging services like Slack and Microsoft Teams to private cloud alternatives like Mattermost. That way, they’re able to maintain complete control over all of their messaging data—instead of letting vendors store that important information on their own servers.
An MSP’s ability to do effective work depends on their technical expertise. However, their ability to ensure customer satisfaction is what really grows their business. This is because high levels of customer satisfaction retain current clients and win over future ones. Given this reality, MSPs need to be strategic about how they approach their work as every interaction is an opportunity to improve customer satisfaction.
Background: Boston Software was long overdue for an affordable, reliable APM solution that could provide deep and credible insight into the behavior of its services. Customers began reporting an issue with the software, but traditional monitoring was unable to pinpoint the source.
Now that the General Data Protection Regulation (GDPR), drawn up by the European Union (EU), has finally come into effect, many of the affected organizations have been scrambling to keep up with the auditing and operational requirements of a compliance regime that’s widely recognized as one of the most stringent and comprehensive regulatory frameworks ever devised for protecting data privacy.
