Operations | Monitoring | ITSM | DevOps | Cloud

AI Investigation for ITOps: Faster Root Cause with Edwin AI

AI investigation for IT operations finds the likely root cause of an incident and shows the evidence behind it. This video covers how deep AI investigation works for ITOps, SRE, and platform engineering teams using LogicMonitor's Edwin AI. Engineers lose time stitching together alerts, logs, and recent changes after an alert fires. Deep AI investigation hands that first pass to AI agents, so your team starts closer to the fix. Edwin AI, LogicMonitor's AI agent for ITOps, correlates alerts, identifies root causes, and recommends remediation.

Companies Are Ripping Citrix Devices Offline. Here's Why

Citrix NetScaler customers were pulling devices offline as attackers moved faster than the traditional patch and response cycle. What happens when cyberattacks move faster than security teams can react? In this episode of ShipTalk, Martin Reynolds and Adam Arellano are joined by Starr Brown, Director of Open Source Projects at OWASP, to break down the latest Citrix NetScaler ADC and Gateway security vulnerabilities, active exploitation, and the rapidly shrinking window between vulnerability discovery and attack.

Icinga Web Filter Syntax: Operators, Wildcards and Custom Variables

An Icinga Web filter is a chain of conditions, each one a column, an operator, and a value, combined with & and |. You type it into the search bar of Icinga DB Web, but the same syntax shows up in URLs, dashboards, role restrictions, and the event rules of Icinga Notifications Web. This post covers the whole thing: operators, wildcards, grouping, and filtering all the way down into arrays and dictionaries.

8 Best Network Diagnostic Tools for 2026

If your team manages a network across several offices and cloud systems, finding the cause of a slow or failed connection can take time. You may run into problems such as: As your network grows, a quick test from one computer may not show where the problem started or when it first appeared. Network diagnostic tools help you check devices, ports, routes, packets, and link performance.

9 Best Help Desk Software for Small Business in 2026

Why is your network slow or failing even when your devices seem to be working? Finding the cause of a network problem can take time. You may need to check packet loss, trace the network path, find a busy link, or see why an application is not connecting. A simple ping test can tell you whether a device responds, but it cannot always show what is causing the problem. Network diagnostic tools help you narrow down the cause by checking devices, ports, routes, packets, traffic, and link performance.

Air-Gapped vs Private Network Backup: Which Is More Secure?

Compare air-gapped and private network backup approaches for ransomware defense, data protection, and secure recovery. Ransomware doesn’t stop at production data. Attackers are increasingly targeting the backups organizations depend on for recovery, turning a manageable incident into a much longer outage. These attacks make the choice between air-gapped and private network backup important — but it isn’t an either-or decision.

Why AI development creates a reliability blind spot for humans, and what to do about it

Application development and operations teams are adopting AI coding tools at an exponentially increasing rate, from a rounding error of 6% of code output by AI in 2023, to as much as 51%-75% for a majority of enterprises. Agents are making pull requests (PRs) faster than human developers could have ever dreamed. As features are pushed to market faster, there’s a sharp increase in production incidents, with 80% of development shops specifically tracing production outages to AI.

Announcing Gremlin Foresight AI

Today we're launching Foresight AI, Gremlin’s agentic resilience product that analyzes and tests your systems for potential failures, fixes them, and verifies reliability at the speed of AI. I've spent most of my career on call. At Amazon and Netflix, I served as a Call Leader, the person running the bridge when something big broke. Those years taught me the same lesson we founded Gremlin on: the best incident is the one that never happens.