Operations | Monitoring | ITSM | DevOps | Cloud

There is plenty of talk about the value of Digital Employee Experience (DEX). But how can you use it a typical day? Do organizations need a DEX specialist? And what about AI — must you master the art of prompting? During a casual conversation on the road to HDI Support World in Las Vegas, Dave Wagner (Almaden executive) and Bob Kruger (Chief Product Officer) answered these questions directly. Below are their key insights, preserved exactly as they shared them.

You can now customize the logo shown in your email header on all paid plans. We’ve also updated how email customization works in StatusGator to make branding options clearer and easier to manage.

Migrating to SAP S/4HANA is one of the most consequential system changes your organization will undertake. The technical complexity alone is significant. But the real risk is operational: maintaining uninterrupted service delivery while transforming the core systems your business depends on. Failure to manage this well causes outages, data inconsistencies, user disruption, and cost overruns. None of those are acceptable outcomes. The good news is these risks are manageable.

You requested, we implemented it. OnPage’s new web console with an improved and more modern interface design is coming to you in the next few days! But we’re aware of how difficult it is to introduce change for healthcare organizations. Not because clinicians and hospital admins are averse to learning new tools. But more so because they’re wary of anything that may come in between them and their patients, taking away their valuable time from care delivery.