Operations | Monitoring | ITSM | DevOps | Cloud

You are at your desk, when all of a sudden there seems to be a hum that is growing louder, your heart starts to pound and you quickly realize that you might be in the midst of another Microsoft outage. You know that right now, Microsoft is your organization‘s core workforce engine and the backbone to ensure productivity - any outage or decrease in service quality can cause widespread productivity declines.

Speedscale ‘SpeedChat’ Episode 1: Discussing software product management, ‘dogfooding’ and scaling quickly for product/market fit without breaking things.

Customer operations refer to customer-centric business functions like sales and service which extend support to the customer. These were earlier perceived to be a cost center, but that notion has changed over the past decade. Customer operations are now regarded as the Swiss army knife of business operations. This is largely due to the fact that it supports several core business functions such as Sales, Marketing, Branding, and Product Development.