Operations | Monitoring | ITSM | DevOps | Cloud

ServiceNow Software Asset Management (SAM)

ServiceNow makes work, work better for people. Our cloud-based platform and products deliver digital experiences that help people do their best work. ServiceNow SAM works seamlessly with other products on the NOW Platform for features such as License Change Projections and Application Portfolio Management. Imagine what’s possible when you run SAM from the same place that you manage the rest of your IT.

Community Plan Improvements & SMS Cost Reduction

StatusCake has always valued it’s community user base; It’s always been our view that if we can support companies at their earliest stages then down the line when they need more advanced monitoring then they know and understand our feature rich product; While other website monitoring platforms are doing more and more to restrict what their free users get, we’ve been looking at what more we can provide and with that in mind have made some improvements to the community plan.

Exception Perceptions: Attack of the Cloned Issues (for Better Understanding User Behavior)

We’re back! That’s right, we have a new episode of Exception Perceptions to share with y’all. This is part 2 of of our Star Wars series, and this time we’re talking all about using errors to better understand user behavior.

What is MTTR? How to measure and improve your Mean Time to Recovery

Complex distributed systems run just about every service imaginable. Healthcare systems that monitor patient health, security systems, and financial systems are all mission-critical. Downtime, or lack of availability, loses money and can even put lives at risk. These systems must be monitored. Many measurements are useful to keep systems running with as little downtime as possible. One of those is Mean Time To Recovery. (MTTR.)