LLM Observability for Reliability and Stability: A Monitoring Strategy for Phone Communication
LLM APIs offer groundbreaking potential, but also present challenges such as response latency, hallucinations, and service instability. In Japan, where telephone communication remains crucial for business, these issues present significant barriers to the introduction of LLM-based applications. Despite being a relatively young startup, we have developed and deployed an LLM-based telephone service with over 40 million calls.