Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on APIs, Mobile, AI, Machine Learning, IoT, Open Source and more!

Mission: AI possible-What agentic AI means for the future of ITOps

If 2023 was the year AI entered the enterprise conversation and 2024 was the year of AI overhype, 2025 is the year it takes action. “Agentic AI” has quickly become the banner term for next-gen systems that aren’t limited to generating responses—they operate, decide, and resolve. The shift from passive chatbots to autonomous agents is underway, and for IT operations teams, the implications are massive.

Building Efficient Customer Resolution Systems: Technical Approaches to Contract Management

In today's rapidly evolving business environment, delivering timely and transparent customer service is more than a competitive advantage; it is a fundamental expectation. Businesses across industries are realizing that effective customer resolution hinges on structured, technology-driven contract management systems. These systems must reduce errors and improve operational workflows, and ensure that customer needs are addressed with speed and clarity.

6 Solutions Empowering Startups to Compete on a Global Stage

In a cramped apartment in Bogotá, three engineers huddled around a single laptop, building software that would eventually compete with Silicon Valley giants. Across the world in a Nairobi co-working space, a team of five created a fintech platform that now processes millions of transactions across Africa. Meanwhile, in a Budapest café, two college dropouts sketched out the architecture for a delivery app that would later expand to fourteen countries.

3 Facilities Management Best Practices to Follow

Running any kind of facility takes a lot of time and effort, especially in manufacturing and similar fields. You'll need to work on it quite a bit and make sure everything's running smoothly. This often means using facilities management best practices as much as you can. You'll already know about more than a few of these, like planned preventative maintenance. These are far from the only ones to focus on. Instead, more than a few other best practices can be overlooked, despite how much of an impact they'll have. They're worth diving into.

Who You Need in Your Network as a Contractor

Becoming a contractor can be both exciting and harrowing, with complete freedom over which projects to choose and the ability to work alone. Your success often hinges on having the appropriate people as part of your network. No professional works alone and contractors know this all too well. Thus, building strong networks is not simply recommended but is very necessary. No matter where you stand in your contracting career, surrounding yourself with the appropriate people and businesses is important to keep afloat.

Using Proxymock with AWS Services

Amazon Web Services, or AWS, offers a variety of cloud services ranging from AWS resources such as CDNs and data lakes to cloud computing and transformation services such as compute resources, virtual servers, and dynamic availability zones. For this reason, AWS cloud is one of the most broadly adopted cloud solutions, offering a global network of solutions at generally lower costs compared to on-premises solutions.

AI That Matters: Driving Real Outcomes in Network Operations

AI can be a transformative tool in network operations — but only when it’s tied to clear, measurable outcomes. Rather than chasing hype, IT and NetOps teams should focus on solving specific operational challenges like reducing MTTR, cutting costs, and stabilizing infrastructure. AI has real potential when strategically applied, and when aligned with business goals, it becomes a powerful ally in modern network operations.

7 tips for effective system prompting

Looking to get the most out of AI tools? In this video, we walk through 7 practical tips for writing effective system prompts that lead to more accurate, helpful, and context-aware responses. Whether you're building with LLMs or just refining your workflows, these tips will help you structure your prompts for success. Watch the full walkthrough and start improving your prompting strategy today.

Interrupt Live: James Munns | Bare Metal Rust

On this episode of Interrupt Live, we’re joined by James Munns, a Berlin-based software engineer and founder of the consulting firm OneVariable. James specializes in Rust and embedded systems, and he’ll walk us through his Interrupt blog series, "From Zero to main(): Bare metal Rust", covering what it takes to bring up embedded firmware from scratch using Rust—and what he’s learned helping clients navigate the complexities of systems programming.

Honeycomb Acquires Grit: A Strategic Investment in Pragmatic AI and Customer Value

We’re excited to share that Honeycomb has completed our first-ever acquisition: we’re joining forces with Grit, bringing on board not only a strong team, but also compelling technology that supercharges our ability to deliver on our mission: to bring observability to every software engineer. This is a strategic move that will help us deepen the value we deliver to customers and accelerate our vision for what modern observability can and should be.