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An Oh Dear skill for use in Claude Code or Codex

AI coding agents are getting good at calling tools. Claude Code, Codex, and others can run shell commands, parse JSON, and reason about the results. But they need to know what tools are available and how to use them. That's what skills are for. A skill is a small package of documentation that teaches an AI agent how to use a specific tool. We've built one for Oh Dear.

How Harness AI Helps Scale Platform-Wide Support | Harness Blog

--- Key Takeaway: Harness AI helped deflect 95% of the platform support tickets for a major financial institution --- These days, success is often measured by what doesn’t happen: When things go right, the software delivery platform is invisible. But what happens when an organization’s delivery velocity increases multifold? Can the platform still stay out of the way?

Securing the Future: Scaling AI, Sovereignty, and Resilience in ANZ ITOps

Enterprises in Australia and New Zealand are accelerating AI adoption, driven by strong digital trust frameworks. To remain competitive and compliant, the IT Operations (ITOps) landscape must evolve to manage hybrid complexity and persistent cyber risks. Join us for an exclusive, in-depth webinar as IDC and SolarWinds explore the strategic investments and unique challenges shaping future-proof ITOps across the ANZ region.

Emerging Cyber Threats Every Organization Should Know

Cyber threats in 2026 are evolving faster than most organizations can comfortably manage. Attackers are using automation, artificial intelligence, and scalable attack models to target businesses of every size. What used to be handled in isolation by IT teams is now a boardroom concern. A single breach can disrupt operations, damage trust, and create long-term financial consequences. Leaders are starting to recognize that cybersecurity is not just about tools but about strategy, governance, and accountability across the organization.

5 Ways ShyftOff Simplifies Contact Center Operations and Improves Customer Experience

Contact centers are at the heart of customer perception regarding a certain brand. For instance, if the experience is positive, the customer feels that he or she is being well cared for. However, it is not an easy task to manage agents, balance the volume of calls, and ensure that the service is of high quality. Many organizations face difficulties in scheduling, performance measurement, and making sure that each customer is served in an efficient manner. ShyftOff is here to help organizations deal with these complexities in an intelligent manner that will improve the customer experience.

Microsoft and ACT Certification: A Complete Guide to Education and Career Development

In today's competitive world, students and professionals need strong qualifications to stand out. Two important pathways that help individuals achieve their goals are Microsoft certifications and the ACT (American College Testing) exam. Although they belong to different domains, both play a significant role in shaping academic success and career opportunities. Microsoft certifications focus on technical and IT skills required in modern workplaces, while the ACT exam evaluates academic readiness for college admissions.

7 Techniques Supporting Consistent Quality Across Web Graphics

Digital media moves fast. Maintaining a visually appealing site requires a well-defined plan. High-quality graphics build trust with your users. They keep them engaged longer. When images look pixelated or messy, your professional image suffers. You need a set of rules to keep every visual element looking its best. These techniques help you manage assets without losing speed or clarity. Focusing on a few key areas makes a big difference in how your audience sees your work. Let's explore how to maintain sharp and professional web graphics.

Production Data Access for Developers: RBAC and DLP

If you run a software engineering tools team, you have almost certainly had this conversation: a developer asks for production data access to debug a real incident, and someone in the room says no. Not because the request is unreasonable (it isn’t), but because nobody wants to be the person who said yes when something goes wrong. That instinct is understandable. Production environments carry real risk. But the reflex to lock everything down has a cost that rarely gets accounted for.