Any engineered system does not guarantee 100% uptime. There are bound to be some unforeseen system failures that cause downtime for the customers or create a poor customer experience. It is, therefore, best practice to take into account a margin for plausible failures. An error budget is this margin of error that the customer is informed about beforehand to secure tolerance during system failure for a decided number of hours.

A Service Level Agreement (SLA) consists of many service commitments. It is an essential part of a contract to outsource software development or software support between two or more parties, specifying the duties and the quality and type of service a company would provide for a fee to a customer.

Recent events of the pandemic have facilitated a rapid implementation of remote working tools, causing an increase in ransomware attacks – businesses suffer from financial and data losses. In order to prevent such attacks, companies must not only educate their employees about best cybersecurity practices but also embed professional security solutions within the internal business processes and systems.