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7 Best IT Support Companies in Birmingham Reviewed 2026

If you run a business, you already know how quickly things fall apart when your IT starts playing up. One minute everything is running fine, then suddenly emails stop working, systems slow to a crawl, or somebody clicks on something they definitely shouldn't have clicked on. Most businesses don't really think about IT support until something goes wrong, which is usually when the panic starts. The problem is there are loads of IT support companies out there now, and a lot of them sound exactly the same. Every website promises "tailored solutions" and "cutting edge support" without really explaining what makes them different.

Elastic: Getting started with logging on the ELK Stack

For many organizations, centralizing and storing logs to perform log analytics is the first step in the path to observability - even if they don't realize that they've embarked on a journey. In this virtual event we'll go over the benefits of a log management solution, challenges you'll likely encounter along the way, and some tips to help you avoid the pitfalls that often appear when starting up or trying to improve your log aggregation.

Elastic: Semantic Search with Jina AI on Elastic Inference Service

Join us to discover how to build superior AI-driven search experiences using Elasticsearch vector database and Jina AI models. In an era of agentic AI, the cost of poor relevance compounds across every step of a task-based loop; getting retrieval right is now more critical than ever. This hands-on session focuses on transforming unstructured, siloed data into actionable information by leveraging Elastic as your core data platform for AI.

Elastic: Getting started with Elasticsearch

What is Elasticsearch? Elasticsearch is a distributed, RESTful search and analytics engine capable of addressing a growing number of use cases. As the heart of the free and open ELK or Elastic Stack, it securely stores your data for lightning-fast search, finetuned relevancy, and powerful analytics that scales with ease. This session is perfect for users who are new to Elasticsearch or those who want to see new capabilities in action. We'll cover getting started, which includes deploying, managing, and analyzing data in Elasticsearch.

Error Budget in SRE: The Complete Guide (2026)

An error budget is the acceptable amount of unreliability permitted by your SLO over a defined time window. It is not a target. It is not a stretch goal. It is a hard ceiling that, when breached, should trigger a pre-agreed organizational response — feature freezes, postmortems, or infrastructure investment. The formula is blunt: Error Budget = 1 - SLO Target Error Budget (time) = (1 - SLO Target) × Window Duration For a 30-day window: That last number should make you uncomfortable.

Building a CloudWatch metrics pipeline: parsing OpenTelemetry data

AWS delivers CloudWatch metrics in OpenTelemetry format via Firehose, but AppSignal uses its own internal format. Building the parser to bridge these two formats presented several technical challenges. The metrics arriving through this pipe power AWS automated dashboards. When AppSignal detects metrics from a supported AWS service, it creates a dashboard for it automatically, with pre-built charts grouped by category: compute, databases, networking, messaging, storage, and others.

From Signal Corps to Space: Building Networks That Can't Fail with Troy MacDonald

What does it take to succeed in networking when complexity is constantly increasing, and change never slows down? In this episode of Next-Gen Network Heroes, host Bob Slevin sits down with Troy (David) MacDonald, a network engineer at Blue Origin and former U.S. Army Chief Warrant Officer, to explore a career that spans from infantry beginnings to designing and managing large-scale, mission-critical networks.