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Incident Commanders: where are they now?

BigPanda gives the Incident Commander award to IT Ops superstars—people who go above and beyond in this high-pressure, critical line of work. In 2021, Ben Narramore, Director of Operations/Service Management at PlayStation was a recipient for his ability to handle high-impact global incidents with exemplary professionalism and skill. Let’s find out what he’s been up to…

What is ITIL Demand Management? An Introduction

Predicting consumer demand and ensuring you have the resources to support that is key to the success of any organization. The same is true for IT, and this is where ITIL demand management comes in. Demand management is an ITIL process that interfaces with multiple processes and manages expectations on both customer and service provider ends. Let’s explore the demand management process, what it entails, and what good demand management looks like.

ScienceLogic: Automate and Virtualize the NOC: A Gannett/USA TODAY Network Case Study

Gannett - the largest media publisher in America and publisher of USA Today - aims to run its IT Operations at optimum efficiency. Following multiple acquisitions/mergers, Gannett was faced with duplicative datacenters, each with discrete platforms, tools, and teams. Like many public companies, mounting pressure to "do more with less" drove IT leadership to identify ways to cut costs and eliminate redundancies. Consolidation and automation of manual processes became a critical necessity to manage its globally distributed and diverse hybrid cloud environment. Join our webinar to hear Gannett share their successful journey with ScienceLogic to automate and virtualize its Network Operations Center.

ScienceLogic: AIOps Means Business: IT Innovation for Competitive Edge

IT technical talent, already in high demand, is now at a critical shortfall. The global Great Resignation magnifies the existing talent shortage which in turn heightens the need for automation. Digital transformation initiatives in hyperdrive, stumble when IT talent is hard to source and swamped with routine tasks. At the same time, businesses can't tolerate operational delays and service disruptions.

Cribl: I Spy Another Surprise

The year is 2014...and even though you are pissed Apple put the whole U2 album on the iPhone...you keep catching yourself singing an oldie but goodie from U2 the next day... But I still...haven't found...what I'm looking for... Look no further. Join us on May 25th at 10:30am PT as we unveil some exciting news and the next product joining the Cribl suite in our observability architecture.

Sumo Logic: Secure and optimize cloud migration using a modern security and observability platform

As customer demands drive continued innovation, the complexity of cloud-native applications and underlying infrastructure continues to explode. Ensuring the reliability and security of these applications becomes increasingly challenging. Most organizations realize that a unified platform providing solutions for both security and observability use cases in a cloud-native, secure platform is essential.

Researchers test the power of machine learning to unravel long Covid's mysteries

Long Covid, with its constellation of symptoms, is proving a challenging moving target for researchers trying to conduct large studies of the syndrome. As they take aim, they’re debating how to responsibly use growing piles of real-world data — drawing from the full experiences of long Covid patients, not just their participation in stewarded clinical trials.

Icinga integration cases: OpsBridge and ServiceNow

The health of your systems and applications is fundamental for your organization’s infrastructure. Monitoring them indicates if there are any issues that need to be handled before they become serious and affect your customers. This is why companies often use a plethora of monitoring tools that can spot any irregularities as early as possible. Icinga allows you to monitor a lot of different metrics throughout your ecosystem, with various plugins that are ready-to-use.