Operations | Monitoring | ITSM | DevOps | Cloud

Latest posts

ServiceNow a Leader in Gartner Magic Quadrant for CRM Customer Engagement Center

I’m thrilled to announce that Gartner has named ServiceNow a Leader in its 2021 Magic Quadrant for the CRM Customer Engagement Center for the second year in a row.1 We believe this is external validation of our strategy and vision to improve the end-to-end customer experience through our Customer Service Management solution. Our mission in Customer Workflows is to transform the customer service and support market for the better.

The Wicked Problems Cookbook

IT performance monitoring has long been known to be a wicked problem--- it is highly social in nature (monitoring 'silos'), it has numerous stakeholders (each with different opinions) and is inextricably interconnected within the IT organization, technologies and processes. But while wicked problems are never really 'solved', they are worth addressing. Effective monitoring has the unique ability to help break down walls. To establish real organizational transparency and trust. In fact, an effective monitoring program is fundamental to any continuous improvement effort.

Cloud Key Management in a minute

Cloud Key Management allows you to create, import, and manage cryptographic keys, as well as perform cryptographic operations in a single centralized cloud service. In this episode of Cloud Bytes, we show how you can centrally manage symmetric and asymmetric encryption keys for your cloud services. Watch and learn how you can quickly set up Cloud Key Management.

The Essential Guide to Kubernetes Service Discovery

A fundamental element of the Kubernetes microservices system is the services model, which gives teams greater understanding of how their applications are deployed. These objects running within pods and containers, by extension, are RESTful since they’re based on APIs. However, DevOps teams can’t hope to run a tight ship without managing their services. Communication and visibility are absolutely crucial in a Kubernetes system.

Model-driven observability: the magic of Juju topology for metrics

In the first post of this series, we covered the general idea and benefits of model-driven observability with Juju, but did not dive deep into the idea of contextualization and how it makes observability more actionable. In this post we start addressing what contextualization means in model-driven observability, starting from adding Juju topology metadata added to telemetry, and how that improves the processing and querying the telemetry for charmed applications.

HAProxy: [Live Webinar] Run the HAProxy Kubernetes Ingress Controller in External Mode

Traditionally, connecting clients to services in Kubernetes has required multiple layers of proxies. For example, an external load balancer will route traffic to your nodes. Then, kube-proxy passes the message to the node running an ingress controller. The ingress controller then relays the message to the correct pod. Having multiple layers of proxies like this can add latency and complicates troubleshooting.