Operations | Monitoring | ITSM | DevOps | Cloud

For years, IT managers have been seeking a single-pane-of-glass tool that can help them monitor and manage all aspects of their IT infrastructure - from desktops to servers, hardware to application code, and network to storage. But, many fail to achieve this as they do not know how to implement a single-pane-of-glass solution.

As organizations embark on the journey towards ITSM and DevOps adoption, they need to be aware of how this IT transformation will impact their IT operations and business delivery. 'IT monitoring' plays a crucial role in providing the visibility enterprises need to track all the technology and operational changes, measure performance continuously, baseline the infrastructure, forecast capacity needs, and accelerate IT transformation by delivering real transparency to IT and business stakeholders.

The key to winning in today's 'Age of the Customer' centres on the staging of hyper-personalized, meaningful experiences throughout the entire omnichannel customer journey. To achieve this requires an integrated customer-excellence vision that bridges the divide between the physical and digital worlds.

To the outside world, customer service agents are the face of any business. They influence how people perceive brands and are directly responsible for the retention and churn rates for any organisation. This is not an easy responsibility to shoulder, especially if you're new to the industry.

In this technical paper, we'll compare the performance and features of InfluxDB 1.4.2 vs. Elasticsearch 5.6.3 for common time series workloads, specifically looking at the rates of data ingestion, on-disk data compression, and query performance. This data should prove valuable to developers and architects evaluating the suitability of these technologies for their use case.

The world is embracing high speed networks slow and steady.

This error monitoring whitepaper from Raygun explores how automating software quality liberates teams, so development is proactive rather than reactive.

IT teams know that strong escalation policies are like the net under an acrobat. They ensure that if an alert is not heard or cannot be handled by the recipient, the alert won't fall out of view and suffer a quick demise.

Digital transformation has led to complex environments that continuously generate new data. As a result, organizations are left unsure about how to best use their data to foster growth and edge out the competition. It's not enough to just have mountains of data, it needs to be analyzed and made sense of in a way that best suits the business.

Operational intelligence, derived from the collection and analysis of machine-generated data, has often been used purely for the monitoring and management of IT infrastructure, applications and security. However, such data can also provide invaluable insight across the rest of the business.