Operations | Monitoring | ITSM | DevOps | Cloud

OpenTelemetry instrumentation used to mean hours of manual work, wiring up metrics service by service. Now you can just ask for it. Tell an AI agent what you're trying to observe, something like "add OpenTelemetry so I can track this application's performance," and it turns that into an intent specification, then enriches your existing code with instrumentation to match. OpenTelemetry is open source and on GitHub. Pairing it with an AI agent that actually understands your codebase is what turns "add some metrics" into instrumentation that's useful.

Why Observability Systems Fail AI Code.

We spend thousands of dollars "token maxing" and running endless debugging cycles just to walk our LLMs through a problem. But is the AI actually failing, or are we just withholding the right environment? Giving your AI assistant its own sandbox to test hypotheses might just be the missing link in your development workflow.

AI doesn’t fail because it’s not smart enough—it fails because it can’t see the full picture. In this video, Sterling Parker, Ivanti’s SVP of Technical Solutions and Services, explains why fragmented and "dirty" data is the biggest obstacle holding AI back for organizations today. When AI pulls from disconnected systems, it’s forced to fill in the gaps with its own intelligence, leading to hallucinations and outcomes that are hard to trust. Sterling breaks down how these "cracks in the foundation" can actually create new security vulnerabilities when scaled too quickly.

How will AI reshape managed services? The next chapter of managed services won't be measured by how fast teams react to alerts, but by how well they anticipate and prevent them. ScienceLogic CEO Dave Link and Paul Neiswinger, VP of Global Managed Services at Insight, a leading Solutions Integrator that helps clients solve technology challenges by combining the right hardware, software, and services, discuss the shift from reactive operations to proactive, outcome-driven service, and what it takes for leaders to get there.