Organizations today use a wide range of apps and services as part of their IT infrastructure. This includes a combination of private and public clouds, third-party apps, security services, databases, and so on. With such a complex infrastructure in place, organizations face the challenge of monitoring the uptime of all these services to ensure continuous business availability.
Canadian Pacific (CP) is a historic Canadian Class I railroad incorporated in 1881. It was CP that connected the country and became Canada’s first transcontinental railway. Headquartered in Calgary, Alberta, it owns approximately 13,000 miles of track across Canada and the United States. Canadian Pacific initially introduced Enterprise Alert in 2016 to increase speed and effectiveness of incident callouts to information workers, and staff in various departments.
Under the hood, Moogsoft Observability Cloud extends AI-based intelligence so that it starts with raw observability data analysis. It discovers your infrastructure services to collect and analyze the time-series metrics locally, along with turning time-series metrics and event data from your existing tools into actionable insights.
Today, we are excited to announce PagerTree has added support for public calendars! Public calendars allow you to share a team’s on-call calendar with the rest of the world. Public Calendars are available on our Pro and Elite pricing plans. If you don’t already have an account, sign up for a free-trial now. By default, all calendars are private, so to make use of this feature you must enable it.
It’s not everyday we are given a chance to get a first-hand look at how one of today’s leading and most advanced enterprises operates its IT stack. That’s why we were very excited when three senior IT executives from Expedia accepted our invitation to participate in a webinar discussing the company’s IT modernization journey.
Imagine the following scenario: A large retailer experiences a major IT incident that impacts their point-of-sale systems. Their on-call engineers are alerted to the issue and begin their work to resolve it immediately. Behind the scenes, teams are collaborating on a fix, but in the storefront, frustration and tension are growing. Customers are complaining about not being able to check out, and in-store personnel have no good answers as to why the outage happened—or when it will be resolved.
