Operations | Monitoring | ITSM | DevOps | Cloud

As more organizations embrace containerized applications, Kubernetes has emerged as the leading platform for orchestrating these containers. However, its complexity, combined with the inevitable reality of IT incidents, demands a well-defined strategy for managing disruptions. This article introduces Kubernetes incident management, describes common Kubernetes errors, and provides practical guidance to efficiently handle incidents.

As a business owner or manager, you understand the importance of efficient operations and effective communication, particularly after hours. You want to equip your on-call engineers with all the information they need to resolve a ticket when not at their desk. If you are using ConnectWise to manage your service tickets – here is some great addition to help with your after hours alerting.

Maintaining high customer satisfaction is one of the most important parts of running a business, and part of keeping your customers happy is keeping them updated. This is especially critical for e-commerce or other digital services businesses, as some customers may not think they are as transparent as in-person stores. Status pages provide real-time and accurate information on the health and performance of your online services.