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SolarWinds Lab Episode #78: Migrating From Ticketing to Full Service

While it would probably be impossible to manage your business's technology or keep users happy without a help desk, there’s a limitation. You’re still interrupt-driven, reacting to a pile of problems and an endless stream of mundane tasks. In an ideal world, you users would self-manage, so you can be more proactive, and focus on the big issues that your business actually cares about. That’s where Service Desk comes in.

Build better workflows: Announcing the Mattermost DevOps integration set

No matter what tools your team uses, more effective collaboration results from sharing information and context, being able to react quickly, and automating repetitive processes. Development teams move faster when they can consolidate information in one central hub and can reduce context switching by switching less between different tools.

Webinar: Migrating from Hipchat to Mattermost

For years, high-trust organizations relied on Hipchat for team messaging because—unlike many popular messaging platforms—it could be hosted on-premise or in a private cloud. In July 2018, however, they found out that Hipchat would be decommissioned this year. In search of a secure messaging solution to replace Hipchat, many of these companies have migrated to Mattermost, the open source messaging platform designed for DevOps teams.

Mattermost 5.12.1 released

Mattermost dot release 5.12.1 for Team Edition (TE) and Enterprise Edition (EE) is now available for download. If your deployment is affected by issues this dot release fixes, upgrading is recommended. Otherwise, you can upgrade to the next monthly release which also includes these fixes. This version resolves the following bugs in the Mattermost 5.12 release: