Operations | Monitoring | ITSM | DevOps | Cloud

Overview of Advanced Roadmaps UI - Demo Den - Sep 2020

Rhys Christian, a Product Manager on the Advanced Roadmaps team, gives an overview of the new Advanced Roadmaps planning interface for Jira Premium users. Check out this demo to learn more about the main sections of a plan, how to configure the view for your needs, and a brief look into scheduling the Roadmap.

GanttPRO - Online Project Management Software

What makes your company show excellent results for customers and stakeholders? Of course, it’s a high professional level of every worker and soft skills to communicate with colleagues and clients. Finally, it’s essential to find a robust project management software that will make your workflow smooth and robust. Nowadays, project managers use it to avoid misunderstandings, missed deadlines, and financial problems.

Mattermost Integrations Guide, Episode One: A New Hook

One of the great things about Mattermost is how well it integrates with all the other systems you use. But this flexibility can make it difficult to figure out which integration to use for each purpose. This series will review the various ways Mattermost can connect to other systems to give you an idea of what is possible and when to use what method.

Working Remote: Keeping Culture Alive During Unprecedented Times

Team-building remains an important priority despite the shift to remote work, but doing remote team-building well is even trickier than it was when everyone was in the office. This article sheds light on the creative approaches we take to remote team-building and my advice for other businesses that are struggling to adapt their cultural initiatives to a remote setting.

Mattermost-Jitsi: Open source, self-hosted alternatives to Zoom and Slack

Mattermost and Jitsi—open source, self-hosted alternatives to Slack and Zoom—now integrate! With the Mattermost Jitsi plugin, Mattermost users can now instantly launch secure Jitsi voice, video and screen-sharing calls, either on-prem with the self-hosted Jitsi software or via the cloud with Jitsi Meet.

A complete solution for installing Mattermost: Introducing Mattermost Omnibus

Some time ago, a group of Mattermost contributors sat down to think about how to improve the installation and maintenance flow of the platform. Managing a Mattermost install is quite straightforward already thanks to its binary distribution, but you still need to install and manage the different components that surround the application itself: the database, the web proxy, and the SSL certificate.

The change-maker's guide to pitching your project idea

This is it! This is the project you’ve been waiting for. The one that’s going to define your career and challenge you and totally transform “the way things are done around here.” The project your team will point to five years from now as the inflection point that ushered in a new era of awesome. If, that is, you can get the project approved, prioritized, and properly resourced.

Knowledge Management: An ITSM Lifeline to Connect Remote Employees

Knowledge management is a cornerstone of IT service management (ITSM). It provides technical guidance, steps to best troubleshoot issues, and in some cases an outlet to expand on tribal knowledge. Not only can knowledge content help drive self-service and employee empowerment, aiding in case deflection, but it can also serve as an extension of your organization’s culture.