Operations | Monitoring | ITSM | DevOps | Cloud

Collaboration

Mattermost 5.13: Community plugins, DevOps integrations, Series B announcement, and more

Mattermost 5.13 ships with several platform and mobile improvements designed to help your team work better together. Try these new features by downloading Mattermost 5.13 today. Since it includes security updates, upgrading is recommended.

The Atlassian Solution: Bringing Agile to IT

In a world of digital transformation and DevOps, the way that IT teams work is rapidly evolving. Is your IT team struggling to adapt to new ways of working? In this session we’ll share practical insights of how IT teams are adapting agile practices to open up better team collaboration while creating a learning culture that unlocks greater value. You’ll learn how customers are adapting their self-service, request fulfillment, incident and change IT practices.

How to set up multiple Active Directories in Mattermost

Recently, a Mattermost customer needed a way to provide Mattermost access to team members of newly acquired business entities. After reviewing the security posture of the companies they acquired, they realized they all had different policies, tools, and systems and needed to bring them all up to the same standards and create an easy to manage multi-authentication solution. The solution they implemented gave the organization a singular login and multi-factor authentication service.

The unexpected path to the c-suite

When I was a little girl, I played “business” at my grandmother’s house. She gave a box of blank payroll checks from a defunct business and heels and fancy clip-on earrings that she wore to work. I stuffed a bunch of blank checks into a purse and strutted down the hall to the back bedroom (y’know, the official boss’s office), where I’d wave my hands around telling everyone to get to work.

From Scrum to Kanban: Why Most Delivery Teams at PagerDuty Made the Switch

Nearly two years ago, I joined PagerDuty as an Agile Coach with limited experience working with Kanban delivery teams. I started coaching two Scrum teams, but as soon as my teams got word that their peers using Kanban were happier and higher-performing, they pushed for the switch. Today, nearly all delivery teams here have transitioned from Scrum to Kanban.

Exciting news about ServiceDesk Plus' IT asset management module

We’re delighted to announce that ServiceDesk Plus, our flagship IT service management (ITSM) solution, received PinkVERIFY 2011 certification for its IT asset management (ITAM) processes. This adds to ServiceDesk Plus’ existing PinkVERIFY certifications for its incident management, request fulfillment, and change management processes.