Operations | Monitoring | ITSM | DevOps | Cloud

Hey - a Thoughtful Email Reinvention Tool from Basecamp

Email communication has been around for almost as long as the Internet. But although it continues to be of the best ways to provide a personal and direct conversation, it’s also a source of pain for many. Our inboxes have become an untidy clutter of messages, where most emails either are irrelevant or spam. Prominent email service providers such as Google have done a lot to improve the experience over time.

Best Planning Tools for Students

Whether you’re a freshman just getting started in student life, or a senior preparing to enter the workforce in a few months, it’s never too early to begin honing your time-management skills. Trust us, as a team who frequently hires new software developers right out of school, having a foundational understanding of project management can go a long way.

Mattermost joins Red Hat, GitHub and Google in the CVE Program to maintain an international, open data registry of security vulnerabilities

Mattermost is joining Red Hat, Google, and GitHub and over 130 other leading technology organizations authorized to be a Common Vulnerabilities and Exposures (CVE) Numbering Authority (CNA) by the CVE Program. The world’s most privacy-conscious enterprises and governments rely on Mattermost’s self-hosted, open source collaboration platform to keep their most vital communications safe and sovereign.

7 Best Software Options for Managing Customers

All businesses have some key goals in common: they must be able to help their clients and to generate profits by helping them. However, even if you do your best to focus on your customers’ needs and wishes, it can be easy to prioritize your business goals instead. The thing is that tracking your communication with customers can be very difficult. This is one of the main reasons why organizations need to have effective client management.

Three Ways to Maintain IT Productivity During Difficult Times

As IT leaders, we are facing an era of unprecedented events. Not only are IT teams still adapting to working and living from home — with many companies now announcing their support for a remote workforce indefinitely — but they’re also facing a novel combination of heightened external pressures from family, friends and colleagues.

High-trust collaboration: Real-world lessons from implementing Mattermost at scale

Managing the flow of information within an organization can be a daunting task even for small teams. But for large corporations, creating a communication and collaboration workflow to meet the needs of thousands of users—while meeting their standards for security and compliance—can be a huge challenge. So what does it take to maintain secure communication for tens of thousands of users?

15 Best Customer Feedback Software for 2020 and Beyond

Customer feedback software is gradually becoming a dominant factor when it comes to business growth. In 2016, Small Business Trends revealed that 89 percent of individuals who run businesses had confirmed that the majority of the successes they’ve had in their businesses came with the ability to effectively solve and satisfy their customer’s expectations.