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The latest News and Information on DevOps, CI/CD, Automation and related technologies.

Service Desk Automation Playbook To Improve KPIs and Agent Morale

Service desk leaders are being asked to do more with less. Ticket volumes keep climbing. SLAs keep tightening. Headcount rarely follows. Dashboards fill up fast, and before long, every conversation seems to start with a metric that’s in the red. Automation is pitched as the answer. But when it’s introduced only as a way to move faster or cut costs, it can backfire.

Why container security only works when the platform owns it

Container security has finally gone mainstream. When Docker announced hardened container images in late 2025, complete with minimal attack surfaces, non-root defaults, continuous CVE scanning, and automated updates, the response was enthusiastic. For teams managing their own infrastructure, this was a real step forward. Secure-by-default containers are no longer niche or expensive. They are expected.

Universal Mesh in action: how PayPal solved multi-cloud complexity with HAProxy

The hardest part of modern infrastructure isn’t choosing your deployment environments — it’s bridging communication between them. Large enterprises are constantly facing the challenge of keeping everything connected, secure, and fast when their infrastructures are spread across different clouds and on-premises systems.

Hidden Cloud Costs: The Cost Behind Every Cloud Click

In the cloud, every click has a cost, even if it doesn’t feel like it at the moment. In this conversation, we unpack how small, everyday cloud decisions quietly add up to significant spend, why teams often miss the true cost behind “simple” actions, and how FinOps and cloud leaders can reframe cost conversations around value, impact, and accountability. If you manage cloud costs, build in Azure, or care about FinOps, this episode will change how you think about cloud decisions.

Democratizing Reliability: Giving Non-Engineers Real Operational Power with Dileshni Jayasinghe

Many companies don’t invest in incident management until something goes wrong. commonsku took a different path. In this episode of Humans of Reliability, Sylvain sits down with Dileshni Jayasingha, VP of Technology at commonsku, to talk about what it really takes to introduce incident management in a mature, profitable SaaS that had never formalized it. From rolling out observability and incident tooling to practicing internal status updates before going public, Dileshni shares how her team built the right muscles before they were forced to.

Resolve's Agents of IT podcast - Ep. 10 - Building Automation that Actually Scales with Yaju Suneja

A new Agents of IT episode is live! This week we’re featuring Yaju Sunja, Global Head of Automation at Stefanini Group. Watch to see what he has to say on how enterprises scale automation and move toward autonomous operations.