Today’s fast-paced digital world can lead to system breakdown and disruptions that strain organizational resources. What truly distinguishes successful organizations is their response when problems occur. Incident management serves this function. At its core, incident management involves teams managing unexpected disruptions quickly with minimal impact to users or business operations. The process is like a safety net that prevents further problems from developing into trust issues.

CloudNatix is an infrastructure monitoring and optimization platform for VMs, containers, and other cloud resources. Customers can use CloudNatix’s Autopilot feature to automatically configure and run infrastructure optimization workflows that allocate and run their resources more efficiently. CloudNatix can take action to auto-size Kubernetes and VM workloads, defragment Kubernetes clusters, and create harvest pods from unused VMs, among other key optimizations.

Escalation policies are essential for making sure that incidents are quickly addressed and resolved. They provide a systematic approach to automate alerts, guaranteeing that no incident goes unnoticed. Let’s get you started, shall we? An escalation policy is a way to automate alerts and assure that incidents are never missed. The first point of contact for an incident is through an alert that is sent according to the escalation policy.

Build or buy? An age-old decision that gets made dozens of times a year. It’s quite possibly one of the most important decisions you make as an company. It impacts roadmaps, productivity, team structure, and customer satisfaction (you know, just a few little things). There are a lot of factors to consider, one of the most prominent being cost. So, what exactly are the costs you need to consider when building your own incident management solution?