Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Helpdesk, Service Desk, IT Helpdesk.

Happiest Minds delivers exceptional customer services with the help of ManageEngine MSP

Nov 4, 2022 By ManageEngine In ManageEngine
Sujith, the technical manager of ITOM/ITSM at Happiest Minds shares his thoughts on the MSP market and how ManageEngine MSP solutions allows him to easily manage his multi-client IT, with most-simplified client onboarding, distinct data segregation and comprehensive data security. He explains the criticality ManageEngine MSP suite during the pandemic and how these tools facilitated in providing exceptional and hassle-free remote onboarding experience for their clients.
View Video
servicenow

New innovations improve workplace productivity in 4 ways

Nov 3, 2022 By Jon Sigler In ServiceNow

ServiceNow is on a mission to help businesses be more resilient in the midst of trying times. Building on our recent Now Platform® Tokyo release, I’m excited to announce a host of new offerings designed to help organizations run better and increase workplace productivity. Our latest solutions aim to improve both employee and customer experiences across all industries and accelerate growth with tailor-made solutions for telecommunications and the public sector.

Read Post

S2E3: How to build life cycles and workflows with a visual builder in ServiceDeskPlus Cloud

Oct 31, 2022 By ManageEngine In ManageEngine
Learn how organizations can use visual workflow builders to systematize various ITSM practices, including incident and problem management; service request fulfillment; and change, project, release, and asset management. Design graphical life cycles and workflows on an easy-to-use canvas to guide IT teams, minimize errors, and perform custom actions like notifying users, updating fields, executing custom functions and more.
View Video

S2E3: Crafting visual lifecycles and workflows in ServiceDesk Plus - Masterclass 2022

Oct 31, 2022 By ManageEngine In ManageEngine
Learn how IT teams can visually track various ITSM practices like incident management; service request fulfillment; problem management; change, project, and release management using graphical life cycles and workflows. Ensure that service desk agents follow standard operating procedures and minimize errors by orchestrating various actions like updating fields, sending notifications, automating approvals and more.
View Video
manageengine

Minimizing network downtime by integrating network monitoring solutions with ITSM tools

Oct 28, 2022 By General In ManageEngine

Being a network admin of an enterprise network, you know better than anyone how disastrous network downtimes might be. The cost of downtime study conducted by Gartner in 2014 found that network downtime costs $5,600 per minute on an average, but this number can range from $2,300 to $9,000 per minute. With organizations moving towards sophisticated networks built on hybrid infrastructures, network downtimes are becoming more frequent and costly.

Read Post
Sponsored Post
startingpoint

5 Service Desk Management Tools For Enterprise Teams

Oct 24, 2022 By StartingPoint In StartingPoint
The best service desk management tools for enterprise teams bring much-needed clarity and order to the process of delivering support. By automating tasks, ticketing systems make it easier to keep track of customer requests and issues. As enterprise teams strive to deliver ever-higher levels of customer support, they require access to powerful workflow automation tools. Our favorite is StartingPoint. Sure we're a little biased, but this workforce management solution is a game-changer for ambitious enterprise teams that want to centralize their operations and provide an amazing customer experience. StartingPoint consolidates all of your customer information, conversations, and files in one place to streamline your workflows.
Read Post

What does ServiceDesk Plus do? | Unified IT and enterprise service management platform

Oct 19, 2022 By ManageEngine In ManageEngine
ServiceDesk Plus is the flagship ITSM and ESM platform from the ManageEngine suite of products. The platform, available in both cloud and on-premises versions, is built for enterprises at all levels of IT maturity to find quick value in their ITSM investment. ServiceDesk Plus offers out-of-the-box capabilities such as no-code automations, visually configurable workflows, a conversational AI agent, and rapid creation of new instances.
View Video

Copyright © 2026 OpsMatters™. All rights reserved.