A client onboarding checklist will help to make client onboarding easy for both parties. There is no reason why client and customer onboarding has to be a laborious process. Utilizing the power of workflow automation tools like StartingPoint, you can transform your onboarding process into a streamlined workflow designed to enhance customer experiences. Have you considered enhancing customer experiences with an improved onboarding process?

It looks as though remote work will be a part of our lives for at least the foreseeable future. Even with some offices reopening their doors, don’t be surprised to see a change in work policies and a more open mind for a hybrid work structure. With this shift in our workplace reality, many organizations will be reliant on a service desk with integrated remote support software to address some of their biggest and most common struggles while working remotely.

As distributed work models become the norm, businesses need to respond quickly and effectively to the demands of their employees, especially when it comes to service issues. Historically, using multiple agents across departments has made it difficult for service and operations teams to access the information they need to resolve employee incidents and requests seamlessly.

Artificial intelligence (AI) continues to take its place in the tech field. From virtual assistants to software capable of self-remediation, AI enhances everyday user experiences and increases the use of IT automation solutions in the workplace. Most of the tech workforce welcomes AI with open arms and understands the advances smart technology can bring and how it can improve business objectives.

Coca-Cola is one of the most recognizable brands on the planet. That’s because wherever it’s produced, the quality, product, and design are the same. When three Coca-Cola companies merged in 2016 to create Coca-Cola European Partners, operational differences became apparent. The company needed a way to standardize platforms and processes across 13 Western European countries and 50 bottling plants. We had three systems in place, three ways of working, and multiple languages.

The retail, banking, telecom, and tech sectors have been trying to prove their love of customer experience (CX) for years. But the COVID-19 pandemic has underscored the need to elevate those vital customer relationships. German shoemaker Adidas is a case in point. In November 2020, it reported strong quarter-over-quarter performance.

Workflow efficiency has never been more important. As the COVID-19 pandemic tightens purse strings across the globe, organizations of all sizes are looking to get more done with less. Workflows are a vital asset to any organization. It has been found that approximately three hours of every eight-hour workday is wasted on irrelevant or personal tasks.

Over the past year, companies have flocked to digital transformation more than ever to protect revenue, maintain business continuity, and pursue productivity in today’s distributed work environment. Having an effective cloud strategy is a key component to any company’s digital transformation journey. To build the best cloud strategy, IT departments need one data model and cross-enterprise integration system.

Businesses need maximum agility to survive these trying times. The Agility Issue of Workflow Quarterly is packed with insights to help your company power through the pandemic and emerge stronger on the other side. The issue presents new research by ESI ThoughtLab and ServiceNow on how the pandemic has affected business agility in enterprises around the world.