How incident io thinks about learning from incidents
A overview of how incident.io thinks about incidents, and how they promote learning in a smaller organisation.
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The struggles of actually applying incident theory
Chris explains his thoughts on the theory of learning from incidents, and why work needs to be done to close the gap and help folks actually trying to get their job done.
The Unplanned Show: Things every PagerDuty user should know
What are the secrets to successfully adopting PagerDuty? Dormain will sit down with Senior Manager of Customer Success Engineering, Matt Linebarger to get his list of things he wished every PagerDuty user knew.
What's wrong with MTTR?
Taken from our a full debrief on "Learning from incidents is not the goal", Chris walks through MTTR, the justifiable bad rap it has, and his thoughts on it as a measure.
Active and passive learning from incidents
In this video, Chris shares his thoughts on the difference between active learning: writing and sharing debriefs, meeting to walk through an incident, etc., and passive learning: running incidents in the open, dynamic collaboration, reviewing past incidents.
The Debrief: Learning from incidents is not the goal
In this video, incident.io co-founder and CPO Chris Evans walks through his blog post "Learning from incidents is not the goal". We cover why he wrote this, his thoughts on the gap between theory and practice, and how people can really learn from incidents.
How to use the Rest API to manage SIGNL4 categories
The categories in SIGNL4 are a powerful tool to make it clear to users at first glance what a particular alert is about. For example, colors, icons, location and predefined texts can be configured here. Categories can be created and edited manually.
Top 5 Resiliency Trends of 2023
In today’s world, resilience is no longer a conditioned desire or methodology to try but has become a necessity for sustained success in software development and IT operations. As DevOps and Agile teams keep moving forward to cross boundaries, come up with new methodologies, and drive innovation, it is now important to have the ability to quickly recover from failures, adapt to changing conditions, and maintain high performance under pressure.
Twelve Key Learnings from PagerDuty People Team's Generative AI HackWeek
Sometimes innovation requires ideas unconstrained by traditional structures and removed from day-to-day responsibilities. It was in this spirit that PagerDuty’s People HackWeek–a friendly competition to explore how generative AI might impact the future of HR–was born.
The balancing act of reliability and availability
As consumers, we expect the products and software we buy to work 100% of the time. Unfortunately, that’s impossible. Even the most reliable products and services experience some disruption in service. Crashes, bugs, timeouts. There are a ton of contributing factors, so it's impossible to distill disruptions down to a single cause. That said, technology is becoming more and more sophisticated, and so is the infrastructure that supports it.