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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Incident Workflows with Sam Ferguson

Feb 13, 2023 By PagerDuty In PagerDuty

PagerDuty’s new Incident Workflows feature will help your teams build powerful, flexible incident response processes customized to your organization’s needs. Add Slack channels, Zoom calls, responding teams, and more. PagerDuty Senior Product Manager Sam Ferguson walks us through how this new featureset works and demonstrates some of the capabilities.

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ServiceNow Integration - xMatters Integrations

Feb 13, 2023 By xMatters In xMatters

Looking to extend the value of your existing applications? The xMatters and ServiceNow integration allows organizations to accelerate IT incident response, reduce downtime, and maximize service reliability. Learn some of the most popular ways you can utilize these two industry-leading platforms, including engaging resources and automated technical escalations!

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Reporting Incident Using Webforms I Creating Alerts from Outside the Squadcast Ecosystem I Squadcast

Feb 12, 2023 By Squadcast In Squadcast

Webforms can help stakeholders & the customers of an organization easily report issues. This video explains how users from outside the Squadcast ecosystem can report incidents by filling out a simple form and extend customer support by empowering internal stakeholders and customers to report issues on the go.

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How to Ace Your First On-Call Rotation

Feb 10, 2023 By OnPage Corporation In OnPage

If you are a new IT professional or manage a young team of IT staff, you know it too well how intimidating it is to be assigned to an on-call rotation for the first time. You might be asking yourself questions such as, “Will an outage or breach unfold? Will I sleep through an alert?

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How To Setup Outgoing Webhooks in Squadcast | Recieving Incident Information | Squadcast

Feb 10, 2023 By Squadcast In Squadcast

Webhooks allow you to connect a platform you manage (either an API you create by yourself or a third-party service) to a stream of future events. Setting up a Webhook on Squadcast enables you to receive information (referred to as events) from Squadcast as they happen. This can help you avoid continuously polling Squadcast’s REST APIs or manually checking the Squadcast web/mobile application for desired information.

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How to Set up SLOs and Configure SLIs in Squadcast | Tracking Error Budget & Burn Rates | Squadcast

Feb 9, 2023 By Squadcast In Squadcast

This video will help you define and monitor Service Level Objects for your services and also set up and track error budget burn rates in Squadcast. A Service Level Objective (SLO) is a reliability target, measured by a Service Level Indicator (SLI), and sometimes serves as a safeguard for a Service Level Agreement (SLA). SLOs represent customer happiness and guide the development team’s velocity.

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Squadcast

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Quick! Grab all the evidence: Capturing application state for post-incident forensics.

Feb 9, 2023 By Jake Cohen In PagerDuty

Everyone loves a good mystery thriller. Ok, not everyone – but Hollywood certainly does. Whether it’s Sherlock Holmes or Hercule Poirot, audiences clearly enjoy a page-turning plot of hunting down the culprit for some heinous crime.

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PagerDuty

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Turn IT Noise Into Insights and Automate Incident Workflows

Feb 9, 2023 By BigPanda In BigPanda

BigPanda AIOps helps prevent and resolve IT outages by correlating IT noise into actionable insights, identifying visibility gaps across complex IT stacks, and automating actions to speed incident resolution.

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3 examples of DevOps automation

Feb 8, 2023 By Jacob Bresciani In xMatters

Automating processes and the tools that enable them is vital for empowering highly productive teams. The right automation tools and workflows help DevOps and SRE teams minimize repetitive tasks, improve monitoring capabilities, enable continuous integration/continuous deployment (CI/CD), and work with massive volumes of data.

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Suppression Rules in Squadcast | Minimise Alert fatigue | Suppress Non-Actionable Alerts | Squadcast

Feb 8, 2023 By Squadcast In Squadcast

This video talks about Alert suppression in Squadcast. Alert Suppression helps you avoid alert fatigue by suppressing notifications for non-actionable alerts. Squadcast will suppress the incidents that match any of the Suppression Rules you create for your Services. These incidents will go into the Suppressed state and you will not get any notifications for them.

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