Operations | Monitoring | ITSM | DevOps | Cloud

For many businesses across the world, incident management is something that’s usually left to engineers. These teams are on the front lines, declaring, managing, and resolving all sorts of incidents across the org, regardless of where it originates or what form it takes. But there’s a glaring issue with this approach. Outside of technical teams, people across organizations aren’t accustomed or trained to use the word “incident” whenever an issue comes up.

As security becomes more advanced and available, companies must look for ways to be more efficient with their resources in order to stay competitive. With challenges that limit the capabilities of companies, such as limited employee resources and low customer tolerance for delays in services, reliable and affordable solutions are necessary. In this case, it means disrupting the traditional security industry. Organizations are achieving their goals by relying on automation and technology.

A software incident is an event or unplanned interruption that causes the software to deviate from its intended behavior, affecting the quality of service. With the ever-changing nature of the software industry, incidents are inevitable, particularly in teams that practice iterative software development cycles with constant releases to production. This necessitates a robust incident management strategy.

Unable to send, receive, or search email through Exchange Online? Microsoft Outlook suffered an outage for several hours last night, disrupting North America and worldwide email services.