Operations | Monitoring | ITSM | DevOps | Cloud

Incident Commanders play a crucial role in the successful operation of IT service management (ITSM) teams. By applying best practices, they can ensure that incidents are handled quickly and efficiently, so that downtime for end users is kept to a minimum. ‍ This article provides an overview of the requirements for an effective Incident Commander in ITSM. It discusses the skills and competencies needed for effective incident management, and highlights some best practices for this role.

Kubernetes Lens is an integrated development environment (IDE) that allows users to connect and manage multiple Kubernetes clusters on Mac, Windows, and Linux platforms. It is an intuitive graphical interface that allows users to deploy and manage clusters directly from the console. It provides dashboards that display key metrics and insights into everything running on a cluster, including deployments, configurations, networking, storage, and access control.

In this podcast, the three incident.io co-founders Stephen, Chris and Pete take a trip down memory lane, revisiting the story of how they came to found incident.io and the major milestones of the first 12 months in business.

Amazon recently concluded their five-day long conference, AWS re:Invent 2022. This year’s conference was hybrid with the company streaming a significant portion of their in-person conference for free. For ten years now, the event has seen attendees across the cloud continuum come together to learn, share and get inspired. This year was no different as we saw some of the biggest names in cloud computing make their presence felt at the conference in Las Vegas.

There is no denying that incident management is one of the most crucial processes concerning the service and business aspects of software deployment. Not having a robust system in place to address and remedy unfortunate incidents can lead to user dissatisfaction, which can ultimately take a toll on your business metrics. A suboptimal management system can also have adverse impacts internally if it prioritizes efficiency and speed of recovery to the point of neglecting employee well-being.

In this post, we’ll dig into the difference between a bug and an incident, why alignment on how they are defined matters, and how to ensure you’re still learning from the issue, even if it’s “just a bug.”