The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
There is a moment in every company when 24x7 support is needed. Congrats! The next step is to start building an on-call team. In this article, we'll go through some of the aspects you should consider. We'll keep it small and, in a future article, go deep into each step.
An incident can take many forms. It can look like a small issue that locks a few customers out of their accounts or a huge catastrophe that brings down your entire product for a full day. How you respond to the incident should vary based on the impact of the incident. And that’s where severity comes into play. Defined severity levels are crucial to any good incident management program.
Incidents are costly. It’s not just revenue that takes a hit every time you have an outage–brand reputation and client satisfaction are also on the line. To protect current and future revenue, companies have to deliver on customer expectations. Innovation alone is no longer enough: digital experiences must also be fast, flawless, and highly available. This means teams have to get more proactive with real-time, unplanned work.
Cyber Essentials is a UK government backed scheme, developed by the National Cyber Security Centre. Since its inception the scheme has become the benchmark for IT security, helping organizations to deploy technical controls to guard against the common types of cyber-attacks and improve data security.
The ITIL definition of an incident is “an unplanned interruption to or a reduction in quality of an IT Service or unavailability of the service”. An incident could be caused by an asset that is not functioning properly or a network failure, or a human error.
It is getting spooky out there, folks! Every year on October 31, we don our spookiest (or silliest) garb, an evolution of old practices where people would dress up to ward off ghouls, goblins and all manner of things that go bump in the night. After all, people believed these pesky spirits stirred up trouble. While pieces of this spooky tradition persist, just a few other things have changed in the past 2,000 years. For starters, we are a digital society.
