The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
In our inaugural State of Availability Report, we discovered that not only do metrics matter but the way we use them also does. Our research found that teams with fewer KPIs were more likely to meet their Service Level Agreements (SLAs) and provide their customers with higher levels of availability. The problem with having too many KPIs is that they cause information overload and noise.
Maintaining IT infrastructure is a consistent challenge for system administrators, site reliability engineers (SREs), supporting developers, and technicians. Several factors can impact system performance, cause outages, or impact customer experience. On top of that, not all incidents are created equal. The impacts and severity of a system outage affecting 10% of your users are different from an outage impacting 90%.
With the announcement of their Fall 22’ Review awards, PagerDuty has been named a G2 Leader for Incident Management Software for the sixth quarter in a row. We owe a special thank you to our customers who have consistently given PagerDuty high satisfaction scores that take into account their likelihood to recommend PagerDuty, our ability to meet their requirements, and the overall ease they’ve found in doing business with us.
Event correlation and AIOps go hand-in-hand. Event correlation is the process of identifying patterns in data that may indicate a problem or opportunity.
As organizations grow and become more complex, so does the need to monitor and troubleshoot issues across the entire IT infrastructure. Event correlation is a powerful technique that can help make sense of the huge volume of alert data generated by monitoring systems and identify problems as they occur. In this blog, we’ll look at event types, use cases for event correlation and approaches that organizations can use to get the most out of this valuable tool.
Summer has passed and it’s time for fall - cue transitioning leaves, cozy blankets, and all the pumpkin-themed things your heart could ever desire. As we move into the new season, we are excited to announce our fall product releases across Moogsoft Cloud that enable engineers to detect incidents earlier, resolve them faster, and work as a team across the entire lifecycle. Moogsoft’s Fall product updates enable you to: … and so much more! Read on for deeper details.
Like most tech companies, we use an on-call rota and various alerting tools. We do this to respond to incidents before they’re reported. Proactively identifying issues and communicating to customers helps us provide great experiences and fosters trust. Internally, we’ve been using these alerting tools in tandem with our auto-create incidents feature. We’ve found that it’s made responding to the pager much smoother - it’s one less thing to do when you get paged at 2am.
More than 16 months ago we provided a solution to integrate HashiCorp Consul with our alerting and on-call management platform by using consul-alerts - a dedicated application that allows for communication between a deployed Consul instance and an existing iLert account. With more code infrastructure being moved to the cloud to ensure better security and availability, we too have ensured that our service integrates with the HashiCorp Cloud Platform (HCP).
